Joe Caira
Sheffield
Summary
Dynamic Operations Manager with a proven track record at Whitley Hall Hotel, excelling in team leadership and operational efficiency. Skilled in financial oversight using Sage50, I enhance guest satisfaction through strategic process improvements and effective cross-functional collaboration. Committed to fostering a high-performing environment while ensuring safety and compliance standards are met.
Overview
12
12
years of professional experience
Work History
Operations Manager
Whitley Hall Hotel
Sheffield
09.2022 - Current
- Streamline daily operations across multiple departments, including Restaurant, Weddings, and Reception..
- Spearhead strategic leadership initiatives to boost team collaboration and overall efficiency.
- Utilise Sage50 and other financial systems for hotel accounts, maintaining reliable invoice oversight and reconciliation.
- Execute price comparison analyses to optimise food stock expenses and enforce efficient linen control.
- Efficiently oversee and lead multiple staff members at once, nurturing a constructive and high-performing work environment.
- Conduct regular training sessions for staff development and performance enhancement.
- Hold First Aid Training (01/2024) to ensure a proactive approach to handling medical emergencies.
- Establish and maintain emergency response protocols for the safety of guests and staff.
- Conduct thorough risk assessments and implement preventive measures to ensure compliance.
- Organise health and safety training sessions for staff members, ensuring a secure work environment.
- Spearhead initiatives to improve operational efficiency and elevate overall customer satisfaction.
- Proactively identify and implement process improvements to enhance service standards.
- Collaborate effectively with cross-functional teams, ensuring seamless communication and coordination.
- Facilitate open lines of communication between departments to optimize service delivery and address issues promptly.
Guest Service Manager
Rutland Hotel
Sheffield
05.2019 - 09.2022
- Promoted from general assistant to Hotel Supervisor, later advancing to Reception Supervisor and Head of Department.
- Managed a team of 10 staff members to ensure efficient hotel operations.
- Oversaw daily hotel activities, maintaining high service standards.
- Handled customer complaints effectively, enhancing guest satisfaction.
- Co-managed hotel operations with another GSM, ensuring seamless service delivery.
- Administered purchase and city ledger accounts for financial tracking.
- Provided emergency accommodation during COVID-19, supporting vulnerable individuals with diverse needs.
- Prepared breakfast meals for guests, ensuring quality and presentation.
Classroom Assistant
Forge Valley High School
Sheffield
10.2018 - 12.2018
Bartender/Night Porter
Mosborough Hall Hotel
Sheffield
08.2016 - 09.2018
- Nominated for ‘Sheffield Smile' 2017 in hospitality Awards.
Classroom Assistant
Notre Dame High School
Sheffield
02.2018 - 04.2018
Data Entry Clerk
GI Group on behalf of Parseq
Rotherham
08.2014 - 08.2016
Team Leader/Bartender
Sheffield Wednesday
Sheffield
08.2013 - 01.2016
Education
MSC - DEVELOPMENTAL PSYCHOLOGY
SHEFFIELD HALLAM UNIVERISTY
Sheffield01.2021
Bachelor of Arts - Education, psychology, and counselling
SHEFFIELD HALLAM UNIVERSITY
Sheffield01.2019
A-Levels - Psychology, Sociology, English Language
Notre Dame High School
Sheffield01.2016
GCSEs -
NOTRE DAME HIGH SCHOOL
Sheffield01.2014
Skills
- Management skills
- Customer relations expertise
- Safety certifications (First Aid, Fire Marshall)
- Emotional intelligence in leadership
- Operational effectiveness
- Operational efficiency
- Team leadership
- Cross-functional collaboration
Hobbies and Interests
- Socialising with Friends and Family
- Travelling and Holidays
- Marvel fanatic
References
References & DBS available upon request.
Timeline
Operations Manager
Whitley Hall Hotel
09.2022 - Current
Guest Service Manager
Rutland Hotel
05.2019 - 09.2022
Classroom Assistant
Forge Valley High School
10.2018 - 12.2018
Classroom Assistant
Notre Dame High School
02.2018 - 04.2018
Bartender/Night Porter
Mosborough Hall Hotel
08.2016 - 09.2018
Data Entry Clerk
GI Group on behalf of Parseq
08.2014 - 08.2016
Team Leader/Bartender
Sheffield Wednesday
08.2013 - 01.2016
MSC - DEVELOPMENTAL PSYCHOLOGY
SHEFFIELD HALLAM UNIVERISTY
Bachelor of Arts - Education, psychology, and counselling
SHEFFIELD HALLAM UNIVERSITY
A-Levels - Psychology, Sociology, English Language
Notre Dame High School
GCSEs -
NOTRE DAME HIGH SCHOOL
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