Shanmuganathan Ratheeswaran
Tividale,Sandwell
Summary
Dynamic Owner skilled in customer relationship management and financial oversight. Delivers exceptional after-sales support, resolving customer complaints effectively to build loyalty. Manages financial resources to achieve budgetary goals while analysing market trends to adapt strategies for sustained profitability.
Overview
5
5
years of professional experience
Work History
Owner
Self employed
Dudley, Dudley
02.2000 - 12 0
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
- Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
- Cultivated strong industry relationships to promote services and improve business operations.
- Delegated tasks and monitored performance and workflow to meet daily demands.
- Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
- Directed daily operations with strong focus on efficiency and resource management.
- Analysed market trends and consumer behaviour to adapt business strategies accordingly.
Manager
Self employed
London, London
01.1995 - 01.2000
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Education
A-Levels - Language and technology
Walthamstow college
Walthamstow, East londonSkills
- Customer relationship management
- Market analysis
- Financial management
- Operational efficiency
- Team leadership
- Performance optimization
- Employee training
- Resource allocation
- Complaint resolution
- Supplier negotiation
- Workflow delegation
- Industry networking
Timeline
Owner
Self employed
02.2000 - 12 0
Manager
Self employed
01.1995 - 01.2000
A-Levels - Language and technology
Walthamstow college