Years of Relationship Management and Sales Management experience
Hi, I’m
Shane Suragh
London,UK
Overview
35
Work history
College of PolicingHendon, Barnet
Police Assessor
06.2020 - Current
Job overview
- Conduct assessments for police recruits within the 'CVF' Competency Value Framework.
- Ensure candidates meet set benchmarks for policing in the UK, including internal promotions and career changes.
- Maintain up-to-date knowledge of current legislation.
- Integral part of the ‘20,000 new officer drive’ 2020-2023.
Worldpay/FIS GlobalLondon, City of London
Client Relationship Manager
11.2015 - 12.2019
Job overview
- Generate new accounts through referrals, introducers, and prospecting.
- Develop relationships and integrate merchanting solutions for clients.
- Achieve and surpass targets while maintaining high standards of quality.
- Drive growth across all products, collaborating with partners at Nat West and FSB.
- Performed 5/6 calls per day.
- Increased customers monthly terminal revenues.
Atlantic Multipower LimitedGodalming, Surrey
Relationship Manager
04.2014 - 09.2015
Job overview
- Develop relationships with gym owners and within the fitness industry.
- Manage key accounts and identify new business opportunities.
- Exceed sales targets, averaging a 52% margin across the portfolio.
- Increased portfolio from 75 - 140 accounts.
- Generated sponsorship opportunities to enhance reach, brand awareness and revenue.
Cloud Media SolutionsLondon, ENG
CEO
07.2010 - 03.2014
Job overview
- Provide consultancy services bridging traditional and digital marketing.
- Develop strategies and solutions for clients in a fast-evolving business landscape.
- Work with high-profile clients including Professional football clubs, Debenhams, Sainsbury's, and Westfield.
- Implementation of tailor-made online and offline media solutions for these clients and Digital Signage Solutions.
Yell/Yellow Pages Sale LimitedLondon
National Account and Relationship Manager
03.1989 - 04.2010
Job overview
- Build relationships and partnerships with high-spending accounts and agencies.
- Provide innovative online and offline solutions to develop clients' businesses.
- Handle third-party negotiations with agencies.
- Manage a client base worth £3.5m-£4m per annum.
- Project manager - Deliverable NPD, Sales tools, improved customer engagement.
- New Media BDM - development of Yell.com. Managing the integration of NM within our Key and National Accounts.
- Clients included: Macmillan Cancer Support, Marie Curie, Marie Stopes, British Heart Foundation, Orange, Sainsbury’, Lloyds Bank, Football clubs (inc West Ham, Arsenal, Colchester, Man
Utd........), Debenhams, Warehouse, Westfield, Bluewater,
Lords……..
Education
College of Policing (former National Policing Improvement Agency)Ryton-on-Dunsmore
Certificate of Higher Education from Online Assessor Training - Competency based video interview
08/2021 - 08/2021
College of Policing (former National Policing Improvement Agency)Ryton-on-Dunsmore
Certificate of Higher Education from Online Assessor Training - Briefing Exercise
06/2020 - 06/2020
College of Policing (former National Policing Improvement Agency)Ryton-on-Dunsmore
Certificate of Higher Education from Competency Based Video Interview
06/2020 - 06/2020
College of Policing (former National Policing Improvement Agency)Ryton-on-Dunsmore
Certificate of Higher Education from Online Assessor Training
05/2020 - 05/2020
CIM - Chartered Institute of MarketingHenley, Suffolk
Certificate of Higher Education from • Digital Marketing Masterclasses
06/2010 - 06/2010
CIM - Chartered Institute of Marketing Henley, Suffolk
Certificate of Higher Education from • CIM Google Analytics, Keyword Marketing, SEO And Online Marketing
06/2010 - 06/2010
CIM - Chartered Institute of MarketingHenley, Suffolk
Higher National Diploma from • Social Media Marketing - National Media Masterclass
06/2010 - 06/2010
Open UniversityLondon
Bachelor of Arts from MBA
12/2000 - 06/2003
CIM - Chartered Institute of Marketing Slough
Diploma of Higher Education from • Advanced Certificate in Markiting
03/1999 - 11/1999
CIM - Chartered Institute in MarketingSlough
Diploma of Higher Education from CIM - Certificate in Marketing
02/1998 - 11/1998
Skills
- Relationship Management
- Account Management
- Complex Solution Management
- Timescale Management
- Line Management
- Public Relations
- Leadership
- Customer-focused
- Delivering against targets, KPI's, timescales, complex markets, changing landscapes, and technologies
- People Management
- Social Media Marketing
- Marketing
- Programme Development
- Communication Skills
Timeline
Police Assessor
College of Policing
06.2020 - Current
Client Relationship Manager
Worldpay/FIS Global
11.2015 - 12.2019
Relationship Manager
Atlantic Multipower Limited
04.2014 - 09.2015
CEO
Cloud Media Solutions
07.2010 - 03.2014
National Account and Relationship Manager
Yell/Yellow Pages Sale Limited
03.1989 - 04.2010
College of Policing (former National Policing Improvement Agency)
Certificate of Higher Education from Online Assessor Training - Competency based video interview
08/2021 - 08/2021
College of Policing (former National Policing Improvement Agency)
Certificate of Higher Education from Online Assessor Training - Briefing Exercise
06/2020 - 06/2020
College of Policing (former National Policing Improvement Agency)
Certificate of Higher Education from Competency Based Video Interview
06/2020 - 06/2020
College of Policing (former National Policing Improvement Agency)
Certificate of Higher Education from Online Assessor Training
05/2020 - 05/2020
CIM - Chartered Institute of Marketing
Certificate of Higher Education from • Digital Marketing Masterclasses
06/2010 - 06/2010
CIM - Chartered Institute of Marketing
Certificate of Higher Education from • CIM Google Analytics, Keyword Marketing, SEO And Online Marketing
06/2010 - 06/2010
CIM - Chartered Institute of Marketing
Higher National Diploma from • Social Media Marketing - National Media Masterclass
06/2010 - 06/2010
Open University
Bachelor of Arts from MBA
12/2000 - 06/2003
CIM - Chartered Institute of Marketing
Diploma of Higher Education from • Advanced Certificate in Markiting
03/1999 - 11/1999
CIM - Chartered Institute in Marketing
Diploma of Higher Education from CIM - Certificate in Marketing
02/1998 - 11/1998
Summary
A seasoned and results-driven Relationship and Sales Manager with over 30 years of experience, showcasing expertise in Digital, Offline, and Online realms. Committed to navigating evolving landscapes and emerging trends, excelling in crafting tailored solutions for clients, ensuring enduring partnerships. Proficient in relationship management across diverse industries, specialising in delivering both simple and complex solutions that align with clients' needs. Recognised for outstanding communication skills, attention to detail, and a proven track record of achieving and surpassing targets, bringing a wealth of experience in supporting companies and driving positive customer engagement. A forward-planner with excellent issue-resolution skills, with the ability and experience to thrive in high-pressure environments with a focus on deliverable solutions. results, safety, growth mindset, and risk mitigation.
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