Shaneece Coles
Eastbourne,East Sussex
Summary
Accomplished Head of Care with a proven track record in strategic leadership and regulatory compliance at Whitebriars Carehome. Demonstrates expertise in delivering person-centred, high-quality care while ensuring adherence to CQC regulations and health and safety standards. Skilled in team collaboration, incident investigation, and problem solving, fostering a culture of dignity, respect, and inclusion. Previous experience as a Bar Assistant at Wetherspoons honed strong communication skills and the ability to manage multiple tasks under pressure. Committed to enhancing resident well-being through continuous improvement initiatives and professional development of care staff.
Overview
4
4
years of professional experience
Work History
Head of Care
Whitebriars Carehome
10.2023 - Current
- Provide strategic leadership and operational oversight of the care team, ensuring the delivery of person-centred, high-quality care in accordance with regulatory standards and best practice guidelines.
- Lead, supervise, and support care staff, promoting professional development through coaching, training, performance management, and regular supervision.
- Ensure compliance with CQC regulations, safeguarding policies, medication management procedures, and health and safety requirements.
- Monitor and maintain high standards of care through audits, quality assurance processes, and continuous improvement initiatives.
- Work collaboratively with residents, families, healthcare professionals, and external agencies to deliver coordinated and responsive care.
- Investigate incidents, complaints, and safeguarding concerns, implementing corrective actions and learning outcomes where appropriate.
- Support the Registered Manager in achieving organisational objectives, maintaining occupancy levels, and delivering excellent resident outcomes.
- Champion a positive culture focused on dignity, respect, inclusion, and resident well-being.
Bar Assistant
Wetherspoons
08.2022 - 10.2023
- Delivered excellent customer service in a fast-paced and high-volume hospitality environment.
- Served food and beverages efficiently while maintaining a professional and friendly approach to customers.
- Managed multiple tables and customer requests simultaneously during busy service periods.
- Processed cash and card payments accurately and responsibly.
- Worked collaboratively with kitchen and bar teams to ensure smooth service, and customer satisfaction.
- Maintained high standards of cleanliness, hygiene, and health and safety compliance.
- Demonstrated strong communication, organisational, and time management skills while working under pressure.
- Resolved customer queries and complaints professionally and effectively.
Education
GCSEs -
Helenswood
Hastings, ESX2020
A-Levels - psychology, sociology, criminology
Bexhill College
Bexhill Skills
- Strategic leadership
- Regulatory compliance
- Time management
- Health and safety compliance
- Incident investigation
- Team collaboration
Languages
English
Proficient
C2
Timeline
Head of Care
Whitebriars Carehome
10.2023 - Current
Bar Assistant
Wetherspoons
08.2022 - 10.2023
GCSEs -
Helenswood
A-Levels - psychology, sociology, criminology
Bexhill College