Shibin Rajan
Teignmouth,Devon
Summary
Experienced and confident care professional with strong leadership background and passion for delivering high-quality, person-centered care. Currently serving as Night Care Manager, with previous experience as Team Lead, bringing over four years of progressive responsibility in health and social care, encompassing staff management, regulatory compliance, and service improvement. Demonstrated ability to lead multidisciplinary teams, manage complex care needs, enhance clinical governance, and uphold CQC standards. Recognized for fostering staff potential, enhancing operational efficiency, and cultivating a positive and secure environment for residents and teams. Eager to transition into Home Manager role to lead a service with excellence, compassion, and integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Head of Care
Classic Care Homes Devon
Teignmouth, Devon
08.2025 - Current
- Lead, manage, and support care teams to deliver safe, person-centred, and high-quality care.
- Oversee daily operations of the care home, ensuring smooth running of all care-related activities.
- Ensure full compliance with CQC regulations, safeguarding standards, and organisational policies.
- Conduct regular audits of care plans, risk assessments, medication, infection control, and documentation for accuracy and quality.
- Review, update, and approve care plans, ensuring they reflect current needs, preferences, and clinical changes.
- Liaise effectively with GPs, District Nurses, MDT members, social workers, and external agencies.
- Lead on safeguarding concerns, incident investigations, EMAR/medication error reviews, and staff statements.
- Provide coaching, supervision, and performance management to Senior Carers and Care Assistants.
- Manage staff rotas, allocation of duties, and ensure adequate staffing levels across shifts.
- Support new staff onboarding, training, competency sign-offs, and continuous professional development.
- Develop and implement quality improvement plans to enhance care outcomes and resident experience.
- Handle family communication professionally, addressing concerns and providing regular care updates.
- Monitor residents’ health, wellbeing, behavioural changes, and escalation of concerns to clinical leads.
- Ensure accurate and timely documentation on PCS/ATLAS/EMAR and other electronic systems.
- Support end-of-life care planning, advanced care planning, and coordination with families and professionals.
- Lead meetings, handovers, and multidisciplinary discussions to ensure continuity of care.
- Assist in recruitment, retention, and development of the care team.
- Ensure safe manual handling, medication administration, and adherence to infection control practices.
- Promote a positive culture, teamwork, dignity, respect, and high professional standards across the service.
Night Care Manager
Astley View Care Home
09.2024 - 07.2025
- Enhanced team collaboration with regular team meetings and feedback sessions.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Conducted regular performance reviews, identified areas of improvement in service delivery.
- Improved patient care by implementing an effective care plan.
- Identified training needs through regular assessment of staff skills.
- Managed conflicts amongst staff effectively, fostering a harmonious work environment.
- Led multidisciplinary teams on complex cases, ensuring cohesive case management approach.
- Developed a comprehensive training program for better staff performance.
- Recruited and trained staff members for improved service provision.
- Devised strategies for efficient use of resources which led to cost reduction .
- Monitored medication administration, reducing incidents of errors.
- Introduced new care protocols to improve patient safety.
- Coordinated scheduling of staff shifts to maintain optimal resident-to-staff ratios, enhancing the quality of care delivered within the facility.
- Conducted regular assessments of resident health and care requirements, collaborating with healthcare professionals to adjust care strategies as necessary.
- Developed and implemented personalized care plans for residents, ensuring alignment with individual needs and preferences, while promoting overall well-being.
- Liaised with healthcare professionals for more integrated service delivery.
Team Leader
Shawcross Care Home
02.2023 - 09.2024
- Attending staff meetings with senior managers
- Carry out reviews and supervisions with employee.
- Carry out Care Giver and Client observations and quality checks
- Conduct and complete care and support plan assessments
- Medication administration, ordering and carrying out daily and monthly audit.
- Support with phone enquiries in the office
- Run staff training sessions and team meetings
- Handling complaints, recording and reviewing actions taken
- Monitor paperwork compliance for both Clients and Care Givers - mostly digital rather than in files these days
- Support with regulatory inspections and evidencing high-quality care
- Write and update Care plans and reviews
- Keeping up to date records on patients, including daily observations about activities and any medication administered.
- Instructing patients on health matters and personal habits to do with hygiene and diet.
- Helping to organize and also participate in recreational activities.
- Preparing food and also serving meals, drinks and refreshments.
- When required to assisting clients with feeding, bathing, and dressing.
- Making the best use of aids provided to help clients who have limited mobility, or physical / learning difficulties.
- Supervised daily operations and ensured compliance with care home policies, enhancing the quality of resident care.
- Trained and mentored new staff members on best practices in patient care and safety protocols to foster a knowledgeable workforce.
- Coordinated resident care plans, collaborating with healthcare professionals to address individual needs and improve overall satisfaction.
- Assisted in managing inventory of medical supplies, ensuring availability while minimizing waste through effective stock rotation practices.
- Evaluated resident feedback and care outcomes, using insights to recommend improvements in service delivery and operational processes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Senior Care Team Lead
Barton Place Nursing Home
12.2021 - 02.2023
- In charge of cares on my shift.
- Completing legal documents as required.
- Communication with family members, liaising with Nurses and other Health care professionals.
- Assisting with the care and personal hygiene of the service users when required.
- Led a team of caregivers to ensure high-quality patient care, fostering an environment of compassion and respect among staff and residents.
- Developed and implemented training programs for new staff, improving onboarding efficiency and enhancing team performance through hands-on guidance.
- Collaborated with healthcare professionals to create individualized care plans, ensuring compliance with regulatory standards and promoting optimal health outcomes for residents.
- Organized scheduled shifts to optimize staffing levels, balancing resident needs with workforce capabilities while minimizing overtime costs.
- Facilitated communication between families and healthcare teams, addressing concerns effectively to enhance resident satisfaction and build trust in care processes.
- Implemented best practices in infection control measures, leading training sessions that resulted in improved adherence among staff during daily routines and care activities.
Care Assistant
Shawcross Care Home
03.2021 - 12.2021
- Assisting with residents when getting out of bed, dressing, all other personal hygiene and toileting
- Helping to manage residents with physical disabilities including mobility and incontinence.
- Managing residents with nutritional needs, including feeding and assistance with food preparation.
- Equipment handlings include a mechanical hoist, standing aids, alpha beds, bathing hoist, walking aids, wheelchair, handling belts, transfer aids, lifting slings, evacuation etc.
- Assisted individuals in the day-to-day activities, supporting and maintaining optimum safety levels to enhance the quality of life.
- Build confidence and abilities through encouragement and passionate work to promote positive lifestyle changes and increased contentment.
- Ensuring maximum residents wellbeing through leading recreational activities such as reading.
- Assisting in the care of residents at the terminal stage of their illness, treating them with dignity.
- Experienced mandatory equipment handlings on safeguarding, fire safety, moving and handlings including hoist, standing aids, bath hoist, wheelchairs, transfer aids etc.
A level English, IGCSE O level and Key Stage3 Teacher
Ministry of Education Maldives
06.2015 - 01.2021
- Responsible for Teaching and Motivating students.
- Responsible for handling Cambridge Advanced English Curriculum.
- Efficient communication with students and the management.
- Arranging Meetings and conduct extracurricular activities to improve the potential of the students.
Education
Master of Arts - Youth and Community work
University of Huddersfield
Huddersfield, United Kingdom, United Kingdom01-2022
Bachelor of Arts - Education
Tamilnadu Teacher Education University
01-2018
Bachelor of Arts - English Language and Literature
Mahathma Gandhi University
Kottayam, Kearala01-2014
+12 Board - undefined
Board of Higher Secondary Examination Kerala
Chala, Kannur01-2011
SSLC - undefined
Central Board of Public Examination Kerala
Meenankal, Trivandrum01-2008
Skills
Case assessments
- Risk management awareness
- Dementia care experience
- Compassionate approach
- Palliative care experience
- Patient care coordination
Certification
- Pursuing Level 5 Diploma in Health and Social Care Management
- NVQ Level 3 in Adult Care
- Care Certificate
- CTET Paper 2
- 220Hrs TEFL With Young Learners Specification - Asian College of Education Delhi
Personal Traits
- Supervisory and team leading skills
- Strong 'people' and communication skills
- Experience in assessing an individual's care and support needs
- The ability to build effective working relationships with Clients, their families, staff, and other professionals
- Performance management
- Self-motivation and resilience
- Knowledge of relevant legislation, local services, and resources
- Good observational skills
- The ability to coach, mentor, and encourage others
Languages
English
Hindi
Malayalam
Timeline
Head of Care
Classic Care Homes Devon
08.2025 - Current
Night Care Manager
Astley View Care Home
09.2024 - 07.2025
Team Leader
Shawcross Care Home
02.2023 - 09.2024
Senior Care Team Lead
Barton Place Nursing Home
12.2021 - 02.2023
Care Assistant
Shawcross Care Home
03.2021 - 12.2021
A level English, IGCSE O level and Key Stage3 Teacher
Ministry of Education Maldives
06.2015 - 01.2021
Bachelor of Arts - Education
Tamilnadu Teacher Education University
Bachelor of Arts - English Language and Literature
Mahathma Gandhi University
+12 Board - undefined
Board of Higher Secondary Examination Kerala
SSLC - undefined
Central Board of Public Examination Kerala
Master of Arts - Youth and Community work
University of Huddersfield