
Accomplished professional with extensive expertise in duty management and shift leadership, team supervision, and operational site management. Demonstrates a strong commitment to health, safety, and compliance while enhancing customer experience and resolving complaints effectively. Proven track record in business ownership and financial oversight, with a focus on KPI and target management. Skilled in conflict resolution, de-escalation, staff training, and mentoring. Aspires to leverage these competencies to drive organisational success and foster a productive work environment.
Highest performer for targets in Northumberland & Durham region at Barclays during covid.
Duty manager cover in first 2 months at JDGyms due to my attributes at work.
Candidate for colleague of the month in March at JDGyms.
First Aid Qualification (03/2026)
Personal Training Licence (Public liability insured)
Full UK Driving Licence