Shane Clough
Manchester,Bolton
Summary
Motivated and adaptable professional with a diverse background in team leadership, customer service, technical support, and creative instruction. Skilled in managing teams, streamlining operations, and fostering community engagement in dynamic environments. Proficient in delivering high-quality customer experiences, training team members, and ensuring compliance with health and safety standards. Passionate about creativity, collaboration, and leveraging technical expertise to enhance both individual and team performance. Known for strong communication, problem-solving abilities, and a commitment to achieving excellence in every role undertaken.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Voluntary Arcade Gaming Ambassador & Technician
Self-Initiated Role
United Kingdom
04.2022 - Current
- Provided technical support for arcade machines at community events and tournaments.
- Organized and executed gaming events, including tournaments and meetups.
- Collaborated with game developers to promote games and engage with the community at trade shows.
- Fostered community engagement by creating inclusive environments for players of all levels.
Team Leader
KFC UK & Ireland
Bolton, Greater Manchester
11.2023 - 12.2024
- Oversaw daily operations, leading, motivating, and recognising the team ensuring brand standards and compliance with health and safety regulations were met.
- Managed shift schedules, delegated tasks, and resolved operational bottlenecks efficiently,.
- Delivered exceptional customer service, addressing complaints and fostering positive guest experiences.
- Trained and supported new team members in food preparation, safety protocols, and customer service.
- Maintained quality control through regular checks on food preparation and presentation.
- Conducted cash reconciliation and managed inventory, coordinating supply orders with management.
- Ensured adherence to health and safety standards, performing HACCP checks daily.
Digital Video Game Tester
Zikwave Studios
05.2020 - 11.2022
- Provided detailed bug reports and player feedback for the project Musical Vibes, highlighting opportunities for improvement.
Dance Instructor
Georgia Lee's Dance Academy
Manchester, United Kingdom
03.2020 - 02.2021
- Assisted in teaching choreography, improving student technique, and building confidence.
- Collaborated with instructors to plan engaging lessons and adapt teaching methods to diverse learning needs.
- Fostered a creative and supportive environment that encouraged personal growth.
- Managed music cutting and choreography tailored to different age ranges and skill levels.
Kitchen Porter
G&T Catering
Bolton, United Kingdom
11.2018 - 08.2020
- Maintained cleanliness by washing dishes, sanitizing surfaces, and organizing kitchen equipment.
- Assisted in food preparation and workstation setup.
- Managed stock deliveries and adhered to FIFO inventory rotation.
- Ensured waste management and compliance with health and safety regulations.
- Supported kitchen and front-of-house teams during busy periods.
Education
A-Levels - Media Studies
Holy Cross College
Bury, Borough of BuryA-Levels - Graphics Design
Holy Cross College
Bury, Borough of BuryA-Levels - Dance
Holy Cross College
Bury, Borough of BuryGCSEs - English
Canon Slade School
BoltonGCSEs - Mathematics
Canon Slade School
BoltonGCSEs - Combined Science
Canon Slade School
BoltonGCSEs - Religious Education
Canon Slade School
BoltonGCSEs - Geography
Canon Slade School
BoltonGCSEs - Computer Science
Canon Slade School
BoltonGCSEs - Dance
Canon Slade School
BoltonSkills
- Food and Beverage Operations
- Inventory Management
- Food Safety
- Small Team Management
- Sales Operations
- Inventory Control
- Cash Flow Forecasting
- Employee Training
- Customer Service
- Technical Support
- Event Planning
- Arcade Maintenance
- Project Management
- Lesson Planning
- Creative Problem Solving
- Constructive Feedback
Certification
Food Safety & Hygiene Level 3
Accomplishments
- Passed EHO Inspection at KFC (2024) with a 5 star hygiene rating
Languages
English
Native
Affiliations
- Content Creation
- Media
- Dancing
- Video Gaming
- Project Making
Timeline
Team Leader
KFC UK & Ireland
11.2023 - 12.2024
Voluntary Arcade Gaming Ambassador & Technician
Self-Initiated Role
04.2022 - Current
Digital Video Game Tester
Zikwave Studios
05.2020 - 11.2022
Dance Instructor
Georgia Lee's Dance Academy
03.2020 - 02.2021
Kitchen Porter
G&T Catering
11.2018 - 08.2020
A-Levels - Media Studies
Holy Cross College
A-Levels - Graphics Design
Holy Cross College
A-Levels - Dance
Holy Cross College
GCSEs - English
Canon Slade School
GCSEs - Mathematics
Canon Slade School
GCSEs - Combined Science
Canon Slade School
GCSEs - Religious Education
Canon Slade School
GCSEs - Geography
Canon Slade School
GCSEs - Computer Science
Canon Slade School
GCSEs - Dance
Canon Slade School
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