Amy Harvey
Melbourne,Australia
Summary
Experienced in customer service and hospitality, with a strong background in barista coffee, food and beverage service, and cocktail/bar operations. Proficient in handling large turnover cash transactions and skilled in EFTPOS/POS systems. Demonstrates expertise in gaming operations, including TAB & Keno, with a solid understanding of RSA & RCG regulations. Adept at working in fast-paced team environments and ensuring food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Hospitality Attendant/Bar/Gaming
Rubicon Hotel
2025.07 - Current
- Provide exceptional customer service across the bistro, bar and gaming areas.
- Prepare and serve alcoholic and non-alcoholic beverages while maintaining responsible service standards.
- Operate gaming facilities in accordance with Victorian legislation and venue procedures.
- Process cash and EFTPOS transactions accurately and balance tills.
- Maintain presentation, cleanliness and compliance throughout the venue.
- Work collaboratively with kitchen and front-of-house staff during peak service.
- Trained new team members, improved overall team performance.
Café All-Rounder
Check Out 7
2021.01 - 2025.12
- Prepared consistently high-quality barista coffee and beverages.
- Delivered friendly, efficient customer service in a fast-paced café.
- Prepared light meals and short order menu.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Managed POS, cash and EFTPOS transactions.
- Completed opening and closing procedures.
- Maintained excellent food safety and hygiene standards.
- Assisted with onboarding and training new team members.
Education
Year 12 -
Alexandra Secondary College
Victoria, Australia.Skills
- Customer Service
- Barista Coffee
- Food & Beverage Service
- Cocktail/Bar Service
- Bottleshop attendant
- Gaming Operations
- TAB & Keno
- RSA & RCG Module1/2
- Large turnover cash handling
- EFTPOS/POS
- Food Safety
- Opening & Closing
- Fast-paced Teamwork
- Tattslotto
- Post Office Attendant
Certification
- RSA
- RCG/RSG Module 1/2
- Food Safety
- TAB
- Keno
- Tattslotto
- Post office attendant
- Victorian Driver Licence
REFERENCES
Available upon request.
CONTACT
- 0461 461 589
- Amyharvey1@outlook.com.au
- Melbourne / Alexandra
Timeline
Hospitality Attendant/Bar/Gaming
Rubicon Hotel
2025.07 - Current
Café All-Rounder
Check Out 7
2021.01 - 2025.12
Year 12 -
Alexandra Secondary College