SHANDEEP KANTH D B
Barking and Dagenham,UK
Summary
Accomplished professional with expertise in business analysis and project delivery, specialising in requirements gathering, process documentation, and business process mapping. Demonstrates proficiency in data analysis, reporting, and business case development, ensuring successful full project lifecycle delivery from requirements to review. Skilled in stakeholder engagement and negotiation, influencing senior stakeholders through effective communication and facilitation. Adept at conflict resolution and escalation management, coaching teams to achieve continuous improvement. Proficient in MS Word, Excel, PowerPoint, SQL database analysis, Power BI data visualisation, JIRA Agile methodologies.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Service manager
Entain
London
2023.12 - 2026.05
- Improved forecasting accuracy by 15% through application of statistical analysis techniques and trend modelling.
- Supported sales strategy decisions by identifying key market trends, contributing to 10% increase in quarterly sales.
- Managed and optimized databases containing 50,000+ records using SQL programming and data validation techniques.
- Coordinated and facilitated 20+ client meetings, presenting analytical insights to support business decision-making.
- Assisted in analyzing financial reports and budgets exceeding £500K to improve cost management and reporting accuracy.
- Completed 30+ hours of professional development training in analytics tools, data visualization, and reporting systems.
- Reviewed financial statements and identified reporting variances, helping strengthen internal controls and compliance processes.
- Delivered ongoing staff training sessions that improved team efficiency and onboarding effectiveness by 20%.
- Collaborated with cross-functional teams to streamline reporting processes, reducing turnaround time by 25%.
- Produced data-driven insights and reports that supported strategic planning and operational improvements.
Senior Process Analyst
Athena Healthcare
Chennai
2021.01 - 2023.12
- Documented 50+ workflows, data processes, and system requirements to improve communication between business and technical teams.
- Supported management of 20+ SFTP connections and multiple payer migrations, ensuring 99% data accuracy and process continuity.
- Identified and helped resolve process inefficiencies, contributing to 15% reduction in operational errors and improved service delivery.
- Collaborated with cross-functional stakeholders across operations, IT, and client teams on 10+ process improvement initiatives.
- Participated in agile and scrum ceremonies including sprint planning, testing, and implementation across 25+ sprint cycles.
- Assisted in tracking and validating large healthcare datasets, improving reporting reliability and compliance accuracy.
- Contributed to testing and implementation activities that reduced processing delays and enhanced workflow efficiency by 20%.
Operations analyst
AGS Healthcare
Chennai
2018.01 - 2021.01
- Assisted in analysing 1,000+ healthcare claims processes related to denial management and payment workflows to improve operational efficiency.
- Supported daily operations for Medicare, Medicaid, workers’ compensation, and 20+ commercial payer accounts while maintaining process accuracy and compliance.
- Documented 40+ business processes and identified root causes of operational issues, contributing to 15% reduction in workflow errors.
- Reviewed and tracked claims data to support faster resolution of payment discrepancies and denied claims.
- Collaborated with cross-functional teams to improve claims processing turnaround time by 20%.
Education
Bachelor of Engineering - Civil Engineering
SKP Engineering College
TiruvannamalaiSkills
- Business analysis and project delivery
- Requirements gathering and process documentation
- Business process mapping and gap analysis
- Data analysis and reporting
- Business case development
- Full project lifecycle delivery
- Action planning and continuous improvement
- Stakeholder engagement and communication skills
- Negotiation and influencing skills
- Facilitation and workshop delivery
- Conflict resolution and escalation management
- Coaching and mentoring teams
- Microsoft Office (intermediate to advanced)
- SQL and database analysis
- Power BI and data visualization
- Agile methodologies (JIRA, Scrum)
Certification
- Revenue Cycle Management (RCM)
- HIPAA Compliance
- Microsoft Office
- Power BI
LANGUAGES
English – Fluent
Tamil – Native
Hindi – Intermediate
Disclaimer
Committed to safeguarding the welfare of service users, employees and visitors and ensuring compliance with regulatory and statutory requirements.
Timeline
Service manager
Entain
2023.12 - 2026.05
Senior Process Analyst
Athena Healthcare
2021.01 - 2023.12
Operations analyst
AGS Healthcare
2018.01 - 2021.01
Bachelor of Engineering - Civil Engineering
SKP Engineering College