LISA JAMIESON
LUTON
Summary
Accomplished professional with expertise in complaint handling and crisis resolution, service delivery, and quality assurance. Demonstrates proficiency in data analysis and risk assessment, alongside customer relations and service management. Skilled in performance monitoring, compliance awareness, product development, and project management. Adept at business communication and interpersonal skills, team leadership, initiative taking, public speaking, conflict resolution, cultural awareness, and safety consciousness. Committed to leveraging these competencies to drive organisational success and enhance service quality.
Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives business growth.
Overview
1
1
Certification
12
12
years of post-secondary education
30
30
years of professional experience
Work history
Service Manager
Greenbridge Community Housing
Luton
2023.12 - 2026.05
- Managing a team of 31 ranging from support workers, assessment teams and liaison outreach workers.
- Within this fast-paced role ensuring all kpis are met across the teams; compliance with safeguarding and incident reporting, working with outreach teams, charities, councils, landlords and partner companies.
- Attending and presenting to outreach services within the area and across different counties, arranging events, volunteering and collaborating with local teams to ensure working together within the community. Building new events to ensure our service users gained the most from our supported housing.
- Recruitment, onboarding, appraisals, weekly meetings with teams and management across departments.
Service Manager
Estate Agents and Maintenance Service Company
2022.06 - 2023.09
- Relocated to Spain in June 2022 and managed service operations for estate agents and maintenance service company, coordinating maintenance bookings and service work, assigning tasks to employees, and handling invoicing for clients and tax office. Organised property viewings for estate agents and facilitated contract signings.
HMRC Tax Credits
2020.05 - 2021.04
- Dealing with the general public setting up new claims, dealing with existing open cases, offering a high standard of customer service.
PA
2019.01 - 2020.04
- Working alongside a lady 2 days a week who has cerebral palsy, this involves all personal care, going out and about to regular clubs, shopping etc, I drive the ladies own personal car, caring for the home and bills and banking.
- 1 day a week working along a young lady who has down’s syndrome, helping her live her life as independently as possible in her own home, assisting with day to day care of her home, attending appointements, social events and everyday living.
Riding Instructor
Weybridge equestrian centre
2015.09 - 2018.12
- Working at a large equestrian centre teaching adults and children of ages to ride and horse care management, also working alongside special needs clients of varied disabilities again teaching to ride and horse care management, helping work towards gaining certificates in animal management.
- Working in the onsite café, tack shop, taking bookings, cash handling, stock take, arranging events and shows and social media.
Teaching Assistant
2015.04 - 2015.07
- Working in a special needs school with 125 pupils, working sometimes on a one to one with the children who have major behavioural issues, assisting them with lesson work, physical education and on school trips. This role ended due to the school cutting down on staffing costs.
PA
2014.10 - 2015.04
- Part of a team who care for 1 indivual 24 hrs who has cerebral palsy, covering all aspects of personal care, day to day living needs, driving to and from training and going away to camps abroad and UK for training and competions, taking my client to socializing events such as friends houses, pubs, fairs, swimming, shopping, cinema etc. Ensuring the client has as much indepence as possible. Managing all personal finances. This role ended as the client spent more time travelling than in the UK and I was unable to meet those needs.
Sanctuary Manager
The Animal Sanctuary UK
2013.01 - 2014.07
- I was responsible for 5 staff, 34 volunteers and just over 300 animals. I organise the day to day running of the sanctuary of which includes dealing with the general public, over 70 special needs clients of all ages, schools and nursies, the intake of new animals which can be brought in from the general public or welfare cases, setting and organizing all rehoming for all sanctuary animals. All medical aspects of the animals working closely alongside vets, animal welfare charities and rehoming centres. I apply for all grant applications and deal with companies wishing to do there team building days. I organise and hold fund raising event, run the website/facebook and twitter pages.
- I had to leave the animal sanctuary as the charity could no longer fund my role.
Farm Manager
Heathrow Special Needs Farm
2007.01 - 2013.01
- I was responsible for 5 staff, 60 volunteers and just over 300 animals. I organise the day to day running of the sanctuary of which includes dealing with the general public, over 160 special needs clients of all ages, schools and nursies, the intake of new animals which can be brought in from the general public or welfare cases, setting and organizing all rehoming for all sanctuary animals. All medical aspects of the animals working closely alongside vets, animal welfare charities and rehoming centres. I apply for all grant applications and deal with companies wishing to do there team building days. I organise and hold fund raising event, run the website/facebook and twitter pages. Started up a working programme scheme for the special needs needs clients, who at the end of each plan would achieve a certificate of progress.
- This role ended as the trustees turned the farm into a drop in centre and not the working teaching farm it previously was.
Customer Services
Linex
2006.01 - 2007.01
- Responsible for 8 countries of which we exported haulage from UK to customers chosen destination, dealing with customers all over the world, working with link up data bases, conference calls, day to day emails. I worked varied hours due to the time difference of our countries.
Bar Supervisor
The Works Nightclub
1998.01 - 2007.01
- I worked here part time in the evening around daytime jobs, I was in sole charge of 1 bar which had 2 other members of staff, I was responsible for stock, all cleaning and serving the general public.
Plumbing Operator
Power Rod
2004.01 - 2006.01
- Solely responsible for 16 plumbers, ensuring work set up and completed, completing all paperwork and invoicing for each job. Dealing with traders and general public.
Yard Manager and Riding Instructor
Fenns Farm
1999.01 - 2004.01
- I was solely in charge of the livery yard caring for 40 horses and ponies, dealing with clients and the care for each indivual horses needs, ordering of all equine supplies, I also taught all ages to ride.
Shop Manager
Shooting Star Trust
1998.01 - 2001.01
- Sole care of 2 charity shops, volunteers and staff, responsible for intake of goods, shop displays, shop accounts, general running of shops ensuring all stock and shops are clean and well presented.
Checkouts
Tescos
1996.01 - 1998.01
- I worked at Tescos at weekends whilst I was at college, I worked on the checkouts.
Education
Whitton School
Twickenham 1992.01 - 1996.01
HND - Equine Science
Merrist Wood College
1996.01 - 1998.01
HND - Business Management and Customer Service
Merrist Wood College
1996.01 - 1998.01
HND - Animal Care
Merrist Wood College
1996.01 - 1998.01
HND - Farm Management
Merrist Wood College
1996.01 - 1998.01
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Skills
- Complaint handling and crisis resolution
- Service delivery and quality assurance
- Data analysis and risk assessment
- Customer relations and service management
- Performance monitoring and compliance awareness
- Product development and project management
- Business communication and interpersonal skills
- Team leadership and initiative taking
- Public speaking and conflict resolution
- Cultural awareness and safety consciousness
Certification
- First Response First Aid – Exp 2016
- BHS Stages – 1-4
- PTT and AI – Instructors
- Full Clean Driving License
- Manual Handling Level 4
- DBS Checked
Hobbies and Interests
I am married with 2 beautiful children, I enjoy family time, socializing with friends, horse riding and caring for our many family pets. I am a fun, happy, caring, responsible person who works well in a team and alone, I'm a quick learner and am loyal.
Accomplishments
In my last tole was regonized and promoted 3 times within the year
References
References available upon request.
Timeline
Service Manager
Greenbridge Community Housing
2023.12 - 2026.05
Service Manager
Estate Agents and Maintenance Service Company
2022.06 - 2023.09
HMRC Tax Credits
2020.05 - 2021.04
PA
2019.01 - 2020.04
Riding Instructor
Weybridge equestrian centre
2015.09 - 2018.12
Teaching Assistant
2015.04 - 2015.07
PA
2014.10 - 2015.04
Sanctuary Manager
The Animal Sanctuary UK
2013.01 - 2014.07
Farm Manager
Heathrow Special Needs Farm
2007.01 - 2013.01
Customer Services
Linex
2006.01 - 2007.01
Plumbing Operator
Power Rod
2004.01 - 2006.01
Yard Manager and Riding Instructor
Fenns Farm
1999.01 - 2004.01
Bar Supervisor
The Works Nightclub
1998.01 - 2007.01
Shop Manager
Shooting Star Trust
1998.01 - 2001.01
HND - Equine Science
Merrist Wood College
1996.01 - 1998.01
HND - Business Management and Customer Service
Merrist Wood College
1996.01 - 1998.01
HND - Animal Care
Merrist Wood College
1996.01 - 1998.01
HND - Farm Management
Merrist Wood College
1996.01 - 1998.01
Checkouts
Tescos
1996.01 - 1998.01
Whitton School
1992.01 - 1996.01