SHAMEER AHMED DAR
London,ENG
Summary
A practical individual with valuable experience in programming using various languages such as PHP, Java, HTML with CSS. Competent in using different features of SQL and Oracle. Enthusiastic about learning with eagerness to expand practical experience and keen to apply current skills to a professional environment as well as gain further qualifications. Driven by an ambitious nature, motivated by goals. Hard working with good energy and positive outlook .
Overview
10
10
years of professional experience
Work history
Customer Service Manager, customer service manager
Morrison PLC
2018.09 - Current
- Main responsibilities includes leading and engaging a high performing team of colleagues to achieve outstanding customer service, drive sales and deliver high working standards with customers being the main focus.
- This is accomplished by delivering the following: •Ability to effectively plan, organise and manage own and direct reports workload.
- Ability to work towards deadlines and really rise to a challenge with a ‘Can Do' attitudeCoach colleagues to ensure they demonstrate the appropriate skills and knowledge.
- Delivering safe and legal standards according to company policy and expectation.
- Ensure all daily routines are completed; including stock/cash control procedures.
- Ensure company property, cash and stocks are secure at all times.
- Analyse daily performance reports to ensure enough resource is available at all timesBe a strong influencer able to communicate at all levels with excellent customer service skills.
- Training and coaching colleagues for different roles within the company.
Deputy Manager
Tesco Stores Limited
2016.02 - 2018.09
- Working as a deputy manager at Tesco has been a step in boosting self-confidence and widening experience.
- I have achieved this role through my hard work and determination, which was recognised by my store manager.
- As a deputy manager role was to:Make sure all daily routines get completed in a timely manner.
- Producing staff rota on a weekly basis.
- Monitor and report any maintenance issues.
- Delegate workload accordingly to members of staff.
- Generate stock orders.
- Ensure efficient stock replenishment with great customer service.
- Conducting all stock/cash routines on a daily basis.
- Attend conference calls discussing business KPIs.
Education
Bachelor's Degree - Business Information System
UNIVERSITY OF WESTMINSTER
2016
Higher National Diploma - BTEC Level 3 Business Extended Diploma
SIXTH FORM COLLEGE
2013
Skills
- Internet, Microsoft Office, Microsoft Visual Studio, Microsoft Visio, Microsoft Project, IBM Rational Rose, Oracle SQL Developer and Java Net beans
- Agile, Software development
- Approach, SQL
- Coach, Supervision
- Coaching, Telephone
- Interpersonal and communication, Microsoft Visual Studio
- Computer literate, Web development
- CSS, Excellent written skills
- Excellent customer service
- Customer service
- Data entry
- Data management
- Data mining
- Data modelling
- Focus
- Functional
- HTML
- IBM
- Java
- Beans
- Legal
- Letters
- Microsoft Office
- Microsoft Project
- Microsoft Visio
- Oracle
- Developer
- Oracle SQL
- PHP
- Policies
- PRINCE2
- Producing
- Project management
- Python
- Rational Rose
- Requirement
- Researching
- Sales
- Search engine optimization
Timeline
Customer Service Manager, customer service manager
Morrison PLC
2018.09 - Current
Deputy Manager
Tesco Stores Limited
2016.02 - 2018.09
Bachelor's Degree - Business Information System
UNIVERSITY OF WESTMINSTER
Higher National Diploma - BTEC Level 3 Business Extended Diploma
SIXTH FORM COLLEGE