Nenci Mauro

Customer: Poste Italiane

• Controlled expenses, advising on efficient use of resources to minimise unnecessary costs. I'm managing a portfolio of contracts of over 10M€
• Led and inspired team of 40 peaople to uphold brand standards and demonstrate professionalism.
• Coordinated staff development training to improve overall service delivery.
• Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
• Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
• Delegated tasks effectively to maximise team potential and productivity.
• Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
• Established clear lines of communication between management and staff, fostering a harmonious working environment.
• Streamlined service operations by enhancing team collaboration and communication.
• Improved response times, resulting in higher client satisfaction rates.
• Developed an efficient workflow to reduce service downtime.
• Conducted thorough audits on services provided, maintaining top-quality standards consistently.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Managed customer complaints for improved business reputation.
• Maintained a positive work environment through effective conflict resolution strategies among staff.
• Coordinated consistent, high quality provision of Application Manteinance and Software Development service.
• Forged partnerships with other service providers to boost signposting capabilities and diversify services.
• Evaluated use of resources to identify areas to cut costs and opportunities for investment.
• Applied ITIL V4 service management techniques to deliver projects within budget.
• Fostered strong relationships with clients through excellent customer service skills.
• Led team meetings to set performance goals and review progress regularly.
• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Oversaw workforce recruitment and development processes to guarantee service excellence.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Actioned feedback from service users, resulting in improved satisfaction levels.
• Directed activities of staff to maximise service availability and play to teams' strengths.
• Identified service gaps, developing plans to strengthen or expand offerings.
• Managed inventory of resources necessary for service provision.
• Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
• Developed and updated internal guidelines.
• Championed organisational values to instil sense of loyalty and community.
• Coordinated consistent, high quality provision of Application Manteinance and Development service.
• Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
• Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
• Devised long-term strategy for Software Development service provision

In general:

• Conducted thorough market research for understanding customer needs better.
• Collaborated with sales team to ensure successful closure of deals.
• Played central role in pre-sales process, from identifying opportunities to closing deals successfully.
• Provided insightful recommendations on pricing strategies based on detailed cost analysis; maximized profitability without compromising quality.
• Supported post-sales teams during installation phase, ensuring smooth transition for customers.
• Negotiated profitable sales contracts to achieve revenue targets.
• Built rapport with new and existing customers to boost client retention.
• Provided considerate sales aftercare for maintained client satisfaction.
• Coordinated goods and equipment delivery and installation.
• Prepared accurate cost estimations on equipment installation and maintenance.
• Advised design teams of unique client requests requiring product adaptations.
• Set up sampling events to engage new clients.
• Presented device features and qualities to showcase business benefits.
• Observed technology advancements to deliver knowledgeable medical sales advice.
• Communicated complete legal guidance for purchased devices.

In details:

Customer involved on pre-sales activities:

• Allianz Insurance
• AXA Insurance
• BNL Banking
• BPER Banking
• Cardiff Insurance
• 4Care Insurance
• ACEA
• Automobile Club Italia
• Aereoporti di Roma
• Con.Te. Insurance
• Creditè Agricolè Banking
• ENEL Greenpower
• ENI
• Santander Banking
• Generali Insurance
• Groupama
• Intesa S.Paolo Banking
• Poste Italiane (Insurance and Delivery)
• Unipol Banking

In general:

• Developed robust applications for enhanced user experience.
• Designed innovative features, improving product usability.
• Achieved increased system efficiency by implementing advanced software solutions.
• Drafted technical documentation outlining detailed software specifications and guidelines.
• Managed software lifecycles from conception to delivery whilst adhering to set timelines and budget constraints.
• Mentored junior developers to excel in their respective roles.
• Participated in client meetings understanding specific requirements for tailored solutions.
• Enhanced application functionality by integrating third-party tools and APIs.
• Learned multiple coding languages and development frameworks to serve needs of changing development program.
• Conducted rigorous root-cause analyses to identify and correct software issues.
• Adapted current software platforms to incorporate new functionality or improve security.
• Exhibited software development best practices to achieve and surpass KPIs.

In details:

Customer: INPS (Istituto Nazionale Previdenza Sociale)

• I designed and implemented a solution called Application Lifecycle Management (ALM), based on the IBM Business Process Management v8.5.5 platform (IBM BPM), aimed at creating a unified process that allows the organization to acquire contracts from suppliers, file them in the databases containing the project master data, integrate with the IBM WSRR product and with the Serena Dimension product in view of the Service Management and Configuration Management flow, as well as carry out the approval process for the deployment of applications in the Development, Testing and Operation environments. This process has been optimized in particular to also optimize the current management of applications operating on the Z/OS system managed under Changeman.
• I led a team of 3 colleagues with the responsibility of developing the software for the management of the Software Lifecycle through the IBM BPM 8.5.x product.

In general:

• Ensured data security with stringent measures and protocols in place.
• Optimised system performance through regular code reviews and refactoring exercises.
• Drafted technical documentation outlining detailed software specifications and guidelines.
• Delivered seamless integration with existing systems using cutting-edge technologies.
• Standardised coding practices for improved software quality.
• Managed software lifecycles from conception to delivery whilst adhering to set timelines and budget constraints.
• Developed robust applications for enhanced user experience.
• Mentored junior developers to excel in their respective roles.
• Designed innovative features, improving product usability.
• Enhanced application functionality by integrating third-party tools and APIs.
• Resolved technical issues swiftly, minimising operational disruptions.
• Participated in client meetings understanding specific requirements for tailored solutions.
• Checked software for errors and coded updates to fix problems.
• Created highly scalable software architectures to support business growth.

In details:

Customer: INPS (Istituto Nazionale Previdenza Sociale)

• I was involved on the creation of the Service Oriented Architecture (SOA) platform of the institution, aimed at the exposure of business components such as Web Services through the IBM WebSphere Enterprise Service Bus (WESB) product on Z/OS and IBM DataPower appliances and aimed at registering and cataloguing of enterprise services through the IBM WebSphere Service Registry and Repository (WSRR) product.
• I designed and implemented an application framework that supports the SOA platform for logging, context tracking, caching, security, error handling and creation of a security Custom SOAP Header that passes through IBM DataPower. The name of that framework Java Common Abstract Framework (JCAF). This framework integrates "natively" with the application extensions provided by the Java EE standards and by the IBM WebSphere Application Server product (security, caching, etc.) on both Z/OS and Windows environments.
  I was involved on the creation of the Tempi Certi solution, aimed at monitoring in real time the products issued and processed by the institution (Pension Applications, Income Support Services, CIG Applications, etc.). The solution is based on the use of IBM WebSphere Business Events and IBM WebSphere Business Monitor products. The first is the catalyst of events produced by the various platforms to be integrated, by applications operating on the Z/OS system (above all Pensions Area), as well as the provider of events in Common Event Infrastructure (CEI) format which act as input for IBM WebSphere Business Monitor, which aggregates CEI events and shows them in summary and detailed reports and statistics.
• I made a proposal for the adoption of application architectural patterns in INPS, aimed at standardizing the development of Java EE application software. The patterns have been chosen from the IBM Pattern for E-Business catalogue.

Customer: CONSIP (Concessionaria Servizi Informativi Pubblici)

• I was involved on the drafting of an application solution for the re-engineering of the Accounting and Financial System (SICEF) with particular emphasis on the part of integration with the pre-existing accounting information system (SICOGE).

Customer: SDA Express Courier

• I developed an architectural solution, based on the IBM WebSphere Portal Server product, which provides for the porting and refactoring of the current J2EE/Web solutions, operating on Application Server Bea WebLogic. The solution provides that the application functions are divided into presentation components, implemented in JSF Portlet technology (JSR-168 specification), and business and data access components, implemented in EJB 2.1 technology (stateless session beans). Furthermore, I designed a methodological process that formalizes and structures the software life cycle of all customer projects. This process involves the adoption of the IBM Rational Requisite Pro, IBM Rational Software Architect, IBM Rational ClearQuest products.

Customer: Poste Italiane

• I developed a wide range integration architectural solution for the reengineering of a new software system (SDP - Software Delivery Platform) which must replace the current counter applications that Poste Italiane operators use, on the national territory, as front office and back office in post offices. The current solution foresees the use of various third-party frameworks (HP-NEXT, IBM Framework, IBM BRM) and foresees the integration of numerous technologies (Visual Basic/ODBC client side on MSDE or DB2 Everyplace databases, Visual C++/ODBC on MSDE or DB2 Everyplace database; J2EE server side (JSP, Servlets ,EJB ,J2C) on Application Server WebSphere v6.1 with Microsoft SQL Server 2000 database (and later DB2 UDB Enterprise).J2EE technologies are conveyed by the above frameworks.

Customer: INAIL (Istituto Nazionale Assicurazione Infortuni sul Lavoro)

• I was involved on the drafting of the technical/economic offer for the refactoring of a J2EE application (Sportello Unico Previdenziale) created by another software house and managed by Sistemi Informativi.
• I was involved on the creation of a refactoring solution of a procedure written in mixed languages (NatStar, PL/SQL Oracle, COBOL-CICS DB2 for zOS) to be able to implement it in J2EE technology. The procedure is called GRAI (Accident Insurance Report Management).
• I was involved on the creation of a solution for the management of multi-channel delivery of communications in electronic format (project name Posta Multicanale). The purpose of this system is to acquire communications input to be sent to various recipients; the system takes care of all the details not inherent to the content of the communication itself (finding the address, defining the format, carrying out the delivery on the appropriate channel, waiting for any return receipts). J2EE technologies involved: Web part (JSP + Struts), Business part (EJB Session, Entity Message-Driven) Integration part (JCA), Data part (DB2 for zOS).
• I also played the role of Project Manager coordinating the work of 8 people.

In general:

• Collaborated with sales team to ensure successful closure of deals.
• Ensured customer satisfaction with prompt and professional responses to technical queries.
• Worked closely with the development team, providing valuable input on product enhancements based on customer feedback.
• Supported post-sales teams during installation phase, ensuring smooth transition for customers.
• Utilised strong communication skills to articulate complex solutions simply and effectively to clients.
• Facilitated successful contract negotiations, ensuring alignment with company objectives.
• Developed customised solutions tailored to individual client requirements, improving customer retention rate.
• Played central role in pre-sales process, from identifying opportunities to closing deals successfully.
• Negotiated profitable sales contracts to achieve revenue targets.
• Provided considerate sales aftercare for maintained client satisfaction.
• Coordinated goods and equipment delivery and installation.
• Pitched strategic proposals outlining key benefits to suit client demands.
• Prepared accurate cost estimations on equipment installation and maintenance.
• Communicated complete legal guidance for purchased devices.

In details:

Customer: FS Metropolis
I was involved on the drafting of the technical/ economic offer, in joint venture with IBM and BIS, for the creation of the FS Metropolis portal (€520,000 value for 1400 days/u).

Customer: Ospedale Cardarelli di Napoli

I was involved on the drafting of the technical/economic offer for the creation of the portal for the Cardarelli Hospital in Naples (€38,000 for 108 days/u).

Customer: SIME Verona
I was involved on the drafting of the technical/economic offer for the creation of the SIME portal (€87,000 for 231.5 days/u).

Customer: Telethon
I was involved on the drafting of the technical/economic offer for the creation of the SIS (Scientific Information System) (€110,000 for 300 days/u).

Customer: Credit
I was involved on the drafting of the technical/financial offer for the creation of the Credit OnLine portal

Customer: Autogerma
I was involved on the drafting of the technical/economic offer for the implementation of enhancement activities for the Officine Management project (115,000 € for 323 days/u).

In general:

• Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
• Implemented Agile methodologies to increase team productivity and efficiency.
• Oversaw change requests, guaranteed minimal disruption to ongoing work levels.
• Developed detailed project plans to ensure timely completion of tasks.
• Recommended technical solutions to enhance operational efficiency and effectiveness.
• Assessed project requirements and identified appropriate resources needed for execution.
• Utilised Microsoft Project tools for streamlined task scheduling and tracking progress.

In details:

• Customer: COIN Mestre office (Venice)
  I was involved on the drafting of the technical/economic offer for the creation of an application portal. The activities are divided into 2 phases; phase 1 is OO analysis and design of the logical and physical architecture of the system (66,000 € for 106 days/u); phase 2 is the creation of the portal (approximately €315,000).The offer was assigned to Sistemi Informativi.
• Customer: CGT (General Tractor Company) Caterpillar dealer: Vimodrone headquarters (Milan)
  I was involved on the drafting of the technical/economic offer for the realization of phase 2 of the project (130,000 € for 200 days/u) already in charge of Sistemi Informativi SpA The offer was assigned to Sistemi Informativi.
• Customer: MAIA (Industrial Agricultural Machinery and Automation) Caterpillar dealer: Rome office
  I was involved on the drafting of the technical/economic offer for the creation of the SSC web application (100,000 € for 126.5 days/u), twin of the SISCO web application of Compagnia Generale Trattori. The logical/physical architecture of the system is like that of Compagnia Generale Trattori, except for the legacy system, which in this case is an S/390 with CICS transactional monitor.The offer was assigned to Sistemi Informativi. I was also involved in the porting of the CGT application to MAIA, where I played the role of IT Architect who supported 2 colleagues who took care of the implementation.
• Customer: IBM: Rome office
  I have created an automated calculation methodology of the effort necessary to quantify the activities necessary for the migration of a J2EE application from any J2EE compliant Application Server to WebSphere Application Server.
• Customer: ISOLA: Capannori office (Lucca)
  I worked as Project Manager on an enhancement of the ISOLA Portal procedure (business value, around €20,000). I was tasked with making a project plan and doing object-oriented analysis. The team consisted of internal employees and consultants.

• Implemented advanced analytics mechanisms, contributing to significant improvements in business intelligence reporting.
• Collaborated on cross-functional teams to drive project completion ahead of deadlines.
• Conducted comprehensive system audits to ensure regulatory compliance.
• Coordinated technology integration projects for operational efficiency.

• Participated actively in brainstorming sessions that led to fresh ideas and innovation.
• Adapted quickly to new programming languages as per project requirements.
• Facilitated communication between team members ensuring smooth workflow.
• Optimised existing software systems by identifying and fixing bugs.

IBM Certified J2EE 1.4 Web Developer

IBM Certified BPM Application Developer
Business Process Manager Express or Standard Edition V8.5.5

IBM Certified Application Developer using Process Designe
Business Process Manager V8.6

ITIL® Foundation Certificate in IT Service Management

Certificate number:GR671099494MN

IBM Certified Solution Developer App Connect Enterprise V11