Shakil Ahmed

· Supervised daily front-of-house operations to ensure smooth and efficient service

· Led, trained, and motivated team members to deliver excellent customer service

· Managed staff rotas and delegated tasks to maintain productivity during busy periods

· Handled customer enquiries, complaints, and feedback professionally and effectively

· Monitored cash handling procedures, including till operations and end-of-day reconciliation

· Ensured compliance with health & safety and food hygiene regulations

· Coordinated between kitchen and front-of-house teams to maintain service standards

· Maintained high standards of cleanliness, presentation, and customer experience

· Delivered high-quality customer service in a busy dessert lounge, ensuring a welcoming and positive experience for all guests

· Took and processed customer orders efficiently, both in person and via phone

· Served food and beverages while maintaining excellent presentation standards

· Managed customer queries and resolved issues promptly to maintain satisfaction

· Maintained cleanliness and organisation of the front-of-house area in line with hygiene standards

· Supported team members during peak periods to ensure smooth service delivery

· Assisted with stock handling, replenishment, and general operational duties

· Communicated effectively with colleagues and management to ensure efficient day-to-day operations

· Completed high-volume multi-drop deliveries efficiently while meeting strict deadlines and performance targets

· Planned and followed optimal delivery routes to maximise time management and fuel efficiency

· Provided professional customer service during deliveries, ensuring a positive customer experience

· Maintained accurate delivery records and adhered to company procedures, including health & safety regulations