SHAIKH SAIF AHMED AMIT
Crawley,England
Summary
Ambitious professional with knack for customer service and team leadership, ready to excel as Bar Manager. Demonstrates strong skills in staff training and inventory management, coupled with keen eye for creating welcoming atmosphere. Poised to elevate customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
Work history
Bar manager
SMITH AND WESTERN
Crawley, England
2024.04 - Current
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Developed cocktail menus, resulting in increased beverage sales.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Trained new staff on customer service protocols to enhance guest experience.
- Mentored junior staff members fostering a supportive work atmosphere.
Deputy manager
ETON MESS
Eton, Windsor and Maidenhead, England
2022.10 - 2024.03
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Facilitated staff meetings, leading to improved collaboration.
- Streamlined administrative functions to enhance efficiency.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Streamlined staff rotas to optimise efficiency.
- Trained new team members, enhanced service quality.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
Bar Manager
Bombay Story
Wokingham
2021.01 - 2022.09
- Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory, and reordering supplies, managing budgets, and setting goals. Hiring and training staff to provide excellent service to patrons. Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours. Setting and enforcing quality and safety controls. Working with diverse personalities both on the staff and patrons. Planning and taking part in promotional events. Promote and practice compliance with fire, health, safety.
Store Manager
Regatta Wine
Henley on Thames, Reading
2020.01 - 2021.01
- Managed retail wine store operations during the COVID-19 pandemic.
- Delivered excellent customer service while maintaining operational efficiency.
- Managed stock levels, merchandising, and supplier coordination.
- Assisted customers with wine selection and product recommendations.
- Maintained store compliance with health and safety regulations.
Education
MA - Marketing & Innovation
Anglia Ruskin University
Diploma - Business and Marketing Strategy
LONDON SCHOOL OF MARKETING
Diploma - Business Strategy & Enterprise
Queensbury College
Skills
- New drink creation
- Team Management
- Staff Development
- Mixology
- Wine knowledge
- Equipment maintenance
- Customer service
- Budgeting & scheduling
- State alcohol laws
Coursework
- Food Safety Level 2
- Health & Safety Level 2
- First Aid Awareness
- Food Allergens
- Allergen Awareness
- Age Verification
- Guest Excellence
- Fire Safety
- Creating Hospitality
- Disability Awareness
- Drugs Awareness
- Fire Awareness
- HACCP
- Effective Time Management
- Personal Resilience
- Planning Delivery & Takeaway
- Cellar Management
- Bar Excellence
- Setting up your spirit station
- Drink Spiking
- Guest Recovery
- Customer Service
- Understanding British Sign Language Phrases for Hospitality
Interests
- Playing Cricket
- Drawing
- Boat Riding
- Reading story
- Travel
- Great food
References
References available upon request.
Timeline
Bar manager
SMITH AND WESTERN
2024.04 - Current
Deputy manager
ETON MESS
2022.10 - 2024.03
Bar Manager
Bombay Story
2021.01 - 2022.09
Store Manager
Regatta Wine
2020.01 - 2021.01
MA - Marketing & Innovation
Anglia Ruskin University
Diploma - Business and Marketing Strategy
LONDON SCHOOL OF MARKETING
Diploma - Business Strategy & Enterprise
Queensbury College