SHAHZAIB AMJAD
KETTERING
Summary
Motivated and results-driven professional with a background in Mechanical Engineering and Project Management, now pursuing a career in tech sales. Experienced in customer-facing roles, stakeholder coordination, and problem-solving in fast-paced environments. Proven ability to build relationships, communicate effectively across diverse groups, and deliver solutions under pressure. Eager to contribute to a high-performing sales team as a Sales Development Representative (SDR), with a strong focus on learning, resilience, and exceeding targets.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Housing Officer
Crown Lodge Accommodation Limited
2024.08 - 2026.05
- Demonstrated expertise as a Refugee Support Officer, providing comprehensive assistance to refugees in the UK, including registration, housing, food, and overall well-being.
- Oversaw food provision, collaborating with community organizations, food banks, and charities to meet refugees' nutritional needs during settlement.
- Served as a liaison between refugees and the Home Office, addressing concerns, advocating for rights, and resolving immigration and asylum issues.
- Built strong relationships with refugee communities, fostering trust and serving as a reliable point of contact for inquiries, guidance, and support services.
- Conducted regular welfare checks, assessing refugees' well-being, identifying needs, and coordinating support from social services, healthcare, and counseling providers.
- Collaborated with interpreters and translators to ensure effective communication and access to resources, overcoming language barriers.
- Maintained accurate, confidential records of interactions and support, ensuring compliance with data protection regulations.
Customer Service Champion
SHELL (Loddon Bridge Garage)
2023.03 - 2024.07
- Interacting with customers and assisting them in their needs while working on till.
- Handled the delivery and placed the stock in their desired places in shop floor.
- Performed the day-to-day activities.
- Making of the hot food and labelling them.
- Counting the stock and checking the dates.
Production Engineer
MARHABA INDUSTRIES (PVT) LTD
2019.09 - 2022.12
- In Charge of the injection Molding machines and Recycling of Plastic Materials.
- Successfully complete Monthly/ Yearly Production Target as per Production Plan.
- Installation and Commissioning of New Injection molding machine during shop expansion.
- Manage and control the workforce according to the plan and production.
- Pitched ideas on how to improve performance and efficiency.
Sales & Distribution Assistant (Part-Time)
Friends Distribution
Lahore
2020.09 - 2022.10
- Assisted with daily distribution operations for consumer products in collaboration with brands including Qarshi Industries.
- Managed inventory levels, stock movement, and delivery coordination to ensure smooth operations.
- Handled customer interactions and maintained strong relationships with retailers and suppliers.
- Supported supplier coordination, order processing, and logistics planning.
- Performed cash handling and maintained accurate transaction records.
- Assisted with day-to-day business administration and operational activities.
- Coordinated deliveries and ensured timely product distribution.
Internship
Huaneng AND Shandong Ruyi Power Plant
2018.10 - 2019.01
- Maintenance of plant and production management.
- Concise knowledge about working and maintenance of Boiler and Turbine.
- Basic knowledge about cooling systems of power plant.
Education
Master of Science - Project Management
ANGLIA RUSKIN UNIVERSITY
CHELMSFORD 2023.01 - 2024.01
Bachelor of Science - Mechanical Engineering
HITEC University
Taxila 2014.01 - 2018.01
Skills
Communication & Active Listening
Problem Solving & Objection Handling
Stakeholder Management
Team Collaboration & Adaptability
Time Management & Multitasking
Basic Technical Understanding (Engineering Background)
CRM & Sales Tools (Willing to Learn: Salesforce, HubSpot)
MS office suite proficiency
ACTIVITES AND INTEREST
Sports, fitness, reading, and social welfare activities
Affiliations
- International Association of Engineers. (IAENG)
- American Society of Mechanical Engineers. (ASME)
- American Society of Testing and Material, USA (ASTM)
Certification
- Adult & Children Safeguarding Training - Levels 1, 2 & 3
- Mental Health First Aider Certification
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Timeline
Housing Officer
Crown Lodge Accommodation Limited
2024.08 - 2026.05
Customer Service Champion
SHELL (Loddon Bridge Garage)
2023.03 - 2024.07
Master of Science - Project Management
ANGLIA RUSKIN UNIVERSITY
2023.01 - 2024.01
Sales & Distribution Assistant (Part-Time)
Friends Distribution
2020.09 - 2022.10
Production Engineer
MARHABA INDUSTRIES (PVT) LTD
2019.09 - 2022.12
Internship
Huaneng AND Shandong Ruyi Power Plant
2018.10 - 2019.01
Bachelor of Science - Mechanical Engineering
HITEC University
2014.01 - 2018.01