Shaharyar Khalid
Essex
Summary
Exceptionally driven, highly motivated health assessment specialists with effective strategic-thinking skills with plenty of experience in working in clinical based setting. Offering strong analytical skills and keen eye for detail, proficient in delivering health checks and maintaining medical records. Committed to increasing knowledge through hands-on learning and I would be certainly be an asset to any organisation.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Health Assessment Specialist
Bluecrest Wellness
London
01.2023 - 07.2025
- 2.5 years experience of phlebotomy
- Solid experience in customer facing roles
- Arriving at the event and set up the kit and the event marketing collateral in preparation of the assessment day ahead
- Deliver Health Assessments; PAD, ECG, Phlebotomy, Lung Function & Body Composition tests in a timely manner.
- Responsible for safety of medical devices, labelling and preparing boxes containing samples to be collected by the courier or posting them
- Keeping adequate office supplies on hand to support staff and business requirements.
- Modifying customer orders/packages, coordinated related documentation and adjusted account balances.
- Increased client satisfaction by providing specialised support and advice and informing them of additional tests Bluecrest offers
- Undertake a variety of customer service tasks including; greeting customers, taking payments, dealing with customer complaints or queries and any other tasks that may arise.
- Ensuring company policy regarding phlebotomy practice, blood taking and storage are strictly adhered.
- Following clinical waste guidelines accordingly.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Mobile Supervisor & logistics operator
CIS SECURITY LTD
London
08.2018 - 01.2023
- Responsible for the team's development, key management, staff welfare ensuring that they are up to date on the latest training techniques.
- First point of contact for staff and clients, representing the company at the highest level.
- Conducting site visits to ensure daily operations for security are performed correctly.
- Deal with clients and their requirements.
- Maintain secure and safe surrounding of the site and individuals.
- Write reports of daily activities and irregularities.
- Patrol premises to prevent any type of threat.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Answer telephone calls to take messages, answer questions, and provide information.
Customer Service Advisor
ZAVA Online Doctor
London
08.2021 - 02.2022
- Taking calls from customers and patients with personal health care problems.
- Providing assistance and support to the ZAVA team of doctors.
- Providing assistance and support to the Pharmacy team Contribute to consistently achieving above 95% service level.
- Worked in Covid-19 Travel Testing Kit department and ensured that all the patients book and receive appropriate test kits.
- Dealing with patients medical record.
- Verifying and approving patients PCR and Lateral Flow Test Kits results.
- Responding to messages and telephone enquiries about the comapany services or orders they have placed.
- Handle customer queries and complaints in a timely and sensitive and empathetic way.
- Responding to customer requests for advice and support to enable them to receive great service and great health care.
- Ensuring that complaints/incidents are recorded in the appropriate manner and escalated accordingly.
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Operated the live chat
Door Supervisor
Elite Security
London, Greater London
10.2017 - 06.2018
- Protecting the venue
- Conducting regular checks to detect crime and hazards
- Managing access to the venue
- Able to patrol internally and externally
- Checking ID cards, staff & visitor liaison, bag searches, incident reports, log entries
Sales Associate
POUNDLAND STORE
07.2017 - 10.2017
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and Stock Replenishment
- Ascertain customers' needs and wants
- Recommend and display items that match customer needs
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Follow all companies policies and procedures
Customer Assistant
TK MAXX
London
10.2016 - 12.2016
- Worked as Sales Associate in TK Maxx and handed following:
- Dealing with customers.
- Solving customer quires, guiding them about products, pricing and sale.
- Answering phone calls.
- Keeping shop floor tidy, neat and clean and doing recovery on shop floor.
- Stock Replenishment.
Receptionist
A- R
04.2014 - 12.2014
- Answering telephone calls, maintaining diaries and arranging appointments
- Filing and organizing and servicing meetings
- Managing databases, prioritizing workloads
- Handling correspondence
- Implementing new procedures and administrative systems
- Liaising with relevant organizations
Education
Master of Science - Cardiology
Middlesex University
London 09.2021 - 07.2022
Bachelor of Science - Biomedical science
University of West London
London 09.2017 - 06.2021
Skills
- Critical thinking
- Strong Communication skills
- Strategic planning
- Attention to details
- Compassionate customer care
- Decision-making skills
- Healthcare ethical standards understanding
- Clinical record-keeping
- Technical proficiency
Timeline
Health Assessment Specialist
Bluecrest Wellness
01.2023 - 07.2025
Master of Science - Cardiology
Middlesex University
09.2021 - 07.2022
Customer Service Advisor
ZAVA Online Doctor
08.2021 - 02.2022
Mobile Supervisor & logistics operator
CIS SECURITY LTD
08.2018 - 01.2023
Door Supervisor
Elite Security
10.2017 - 06.2018
Bachelor of Science - Biomedical science
University of West London
09.2017 - 06.2021
Sales Associate
POUNDLAND STORE
07.2017 - 10.2017
Customer Assistant
TK MAXX
10.2016 - 12.2016
Receptionist
A- R
04.2014 - 12.2014
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