Shaekh Miah
London,Greater London
Summary
Strategic communicator skilled in delivering impactful presentations and fostering strong relationships across all organisational levels. Organised and efficient in managing time and prioritising tasks to meet deadlines. Effective leader and team player, motivating others to achieve shared goals. Committed to professional development and maintaining high service standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Pharmacy advisor
Boots the Chemist
London, Greater London
10.2023 - Current
- Represented pharmacy as first point of contact for customer queries regarding medication, prescriptions, and routine vaccinations; educated patients on correct medication dosage and storage.
- Delivered exceptional customer service by actively listening to customer concerns and providing clear, informative answers.
- Prioritised customer service by promptly addressing inquiries and concerns to enhance patient satisfaction.
- Apply positive customer service approach to increase satisfaction levels.
- Supply non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Process and dispense prescriptions to doctors' instructions.
Crew trainer
McDonald's
London, Greater London
05.2022 - 04.2025
- Trained new team members on operational procedures, enhancing overall team efficiency.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Collaborated with junior employees to elevate performance standards in food safety and customer service.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene
- Greeted customers at the entrance, fostering a welcoming atmosphere that enhanced their experience
Education
Master of Science - Poject management
University of Bedfordshire
Luton01-2026
Msc - International Business
Huddersfield University
London, United Kingdom03-2023
Bachelor of Social Science - Economics
Dakshin Surma College
Sylhet, Bangladesh12-2019
Skills
- Computer proficiency
- Effective communication skills
- Presentation skills
- Interpersonal skills
- Highly organised
voluntary work
East London Mosque, Volunteer Fundraiser, London, 2022-01, Present, Assisted in organizing and promoting fundraising events, especially during key periods such as Ramadan., Engaged with the community to raise awareness and encourage donations for mosque projects, including education programs, community support services, and building development., Supported the finance and admin teams by helping track donation records and issuing receipts., Took part in door-to-door and online fundraising campaigns., Managed collection boxes and assisted with setting up donation stations during Friday prayers and special events.
Hobbies and Interests
- Traveling, visiting new places and experiencing different customs and cultures
- Surfing the Internet
- Reading newspapers regularly to get information
- Reading motivational books
- Listening to motivational lectures and radios
- Playing football
- Going to the gym when possible
References
References available upon request.
Timeline
Pharmacy advisor
Boots the Chemist
10.2023 - Current
Crew trainer
McDonald's
05.2022 - 04.2025
Master of Science - Poject management
University of Bedfordshire
Msc - International Business
Huddersfield University
Bachelor of Social Science - Economics
Dakshin Surma College