Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Church Responibilities
BusinessAnalyst

Naomi Vincent

Dundee,Dundee City

Summary


I am an attentive and detail-orientated individual with a focus on using my interpersonal skills to deliver high-quality service and consistent results. I have a warm, compassionate and friendly attitude, making me an empathetic communicator. I take on responsibility, am focused and eager to develop new skills, new processes and be a fundamental part of a wider goal. I have highly developed organisational skills and the capacity to work independently and competently complete tasks within the scope of my job role.


Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Pharmacy advisor

Boots the Chemist
Dundee, Dundee city
10.2023 - Current
  • I currently work primarily in the Venalink Hub which delivers medication to patients all over Dundee who cannot manage times and doses of medication for themselves.
  • I keep accurate and detailed records of changes to medication and updates to patient's living situations.
  • I often have detailed conversations over the phone, whether it be for ordering special stock, querying prescriptions or responding to inquiries from patients.
  • Although I spend the majority of my time I the Hub, I am trained and confident in general pharmacy matters such as supplying over the counter medicines, having detailed conversations with customers about minor ailments and recommending treatment options.
  • I enjoy working with customers, developing a connection and providing a personal experience, thereby encouraging loyalty and satisfaction.
  • Since I started, I have adapted procedures to optimise patient safety, increasing efficiency and therefore enabling the department to take on 20 new patients in the last couple of months.

Crew member

McDonald's
Nottingham, Nottingham
11.2021 - 09.2023
  • My time working at McDonald's was extremely formative to my current work ethic and capabilities. It taught me to work at a fast pace whilst also providing excellent customer service.
  • I worked predominantly on the last stage of the Drive-Thru process, handing out orders, making sure that all condiments were present and correct to .
  • I also needed to keep track of the cars sent through to the car park and delegate tasks to other people with less demanding work load so that the store's efficiency could record levels.
  • Working as a member of a team in a fast-paced environment taught me to be flexible, seeing and responding to need to best support workflow.
  • I worked independently, enjoying learning so quickly mastering skills and becoming someone who people could ask for help and advice, even though I was by no means the most senior member and only worked 2 shifts per week.

Education

GCSEs -

Bluecoat Aspley Academy
Nottingham

NVQ Level 3 - Extended Diploma in Health and Social Care

Bluecoat Academy Sixth Form
Nottingham
09.2021 - 06.2023

Skills


  • Written and Verbal communication
  • Product knowledge
  • Controlled drugs handling, dispensing and logging
  • Store open and close procedure
  • Active listening and note taking
  • GP liaison
  • Making and verifying orders
  • Google and Microsoft Suite competency
  • Filing and record keeping


Certification

Pharmacy Advisor (NVQ 2)

Volunteering

I spent six months volunteering every Friday in a local nursery as part of my NVQ 3, spending the first 3 months in the baby room and the second half in the kitchen, learning about preparing food for children, creating meal plans for the coming week and helping build the food order. By the end of my time working in the kitchen I was trusted to run it independently whilst the cook was on holiday and was offered a job working as her assistant when I finished my full-time education.

Church Responibilities

For the two years before I moved up to Dundee I joined the committee that wrote the church newsletter, this meant writing articles, chasing up articles written by other people, proof-reading and editing them onto the document it would be published on. I now run the church Facebook and Instagram accounts and have developed leaflets to print and hand out. 

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Naomi Vincent