Shadia Buckley

Highly skilled and experienced Senior Croupier

Committed to providing high level service and maintaining a professional and enjoyable atmosphere for all clients.

Professional Experience:

Senior Croupier with 20 plus years of experience working in the prestigious Mayfair area.

Demonstrated expertise in managing high pressure situations, handling diverse clientele, and delivering exceptional customer service.

Proven ability to perform accurate calculations mentally and effectively handle difficult customer interactions. Proficient in working night shifts and adhering to varying shift patterns

• Served customers with excellent customer service skills to facilitate positive experiences.
• Entered and verified game-related data on computer system.
• Handled complaints and reported incidents to management.

• Skillfully dealt various casino games, including blackjack, 3 card poker, and roulette, puntoBanco, in accordance with established rules and procedures.
• Managed and maintained an organized gaming table and ensured the integrity and fairness of all games.
• Developed a strong understanding of betting limits, probabilities, and payouts to accurately calculate winning bets and payouts for customers.
• Provided exceptional customer service by actively engaging with patrons, answering queries, and resolving concerns promptly and courteously.
• Demonstrated the ability to handle high volumes of cash and accurately reconcile transactions.
• Effectively handled difficult

• Ensured outstanding gaming experience, working with Table Supervisor to meet table demand.
• Provided game commentary, using clear, professional language to ensure guest comprehension.
• Collaborated with team members to provide efficient, dynamic, professional service to clients.
• Announced transactions clearly, audibly and correctly and confirmed correctness of bets and game pace.