Summary
Overview
Work History
Education
Skills
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Affiliations
Timeline
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Shadev Patel

Summary

Motivated and driven professional with a strong foundation in customer service, team leadership, and interpersonal skills. Adept at applying risk assessment techniques, audit procedures, and regulatory standards to ensure compliance and operational excellence. Skilled in curriculum development, assessment planning, and the use of data analysis software to deliver reliable reporting and informed decision-making. Recognised for adaptability, a quick learning ability, and a productive approach to both independent work and collaborative team environments. Committed to leveraging expertise in communication, theory application, and procedural adherence to achieve organisational goals while fostering continuous improvement.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Retrofit Assessor

Bubba Energy Ltd
London, London
06.2021 - 03.2025
  • Modified and retrofitted machinery to meet evolving operational requirements.
  • Planned and executed successful retrofits of outdated systems to modernise operations.
  • Coordinated major retrofitting projects, enhancing building energy efficiency significantly.
  • Retrofitted over 300+ local businesses and homes to cut energy costs and boost efficiency.
  • Supervised retrofit projects, bringing ships up to industry standards.
  • Undertook comprehensive training sessions to improve assessors' knowledge and skills.

Travel Consultant, Cargo Handler & Call Centre In-Charge

Regency Travel & Tours
Doha, Qatar, Doha
01.2014 - 06.2021
  • Company Overview: (Qatar - Doha)
  • Promoted premium travel packages for increased sales conversion.
  • Coordinated with suppliers to secure best rates and services.
  • Assisted customers with all aspects of travel planning leading to successful holidays.
  • Dealt efficiently with last-minute changes to minimise disruption.
  • Resolved customer complaints promptly ensuring high levels of satisfaction.
  • Managed diverse client portfolios, resulting in repeat business.
  • Kept up-to-date with latest industry trends to provide accurate information and advice.
  • Contributed effectively in team meetings, fostering collaborative work environment.
  • Achieved customer satisfaction by providing tailored travel solutions.
  • Utilised industry software proficiently for efficient booking and scheduling.
  • Kept accurate and up-to-date freight records on approximate 5 different systems.

Education

Business Level 2 Diploma Extended - Functional Skills Level 2 - Maths, English & ICT, Accounting Course AAT (Association of Accounting Technicians) Entry 3

Harrow College
09.2012 - 06.2013

Business Level 1 Diploma - IFS (Individual Functional Skills), Maths Level 1, English Level 1

Harrow College
09.2011 - 06.2012

BTEC Level 1 Motor Mechanics Foundation IMI - ICT (Information Communication Technology) Level 3, Maths Entry 3, English Entry 3

East Berkshire College
09.2010 - 06.2011

Skills

  • Experience in curriculum development
  • Learning style accommodation
  • Risk assessment techniques
  • Testing processes
  • Compliance awareness
  • Knowledge of regulatory standards
  • Knowledge of assessment tools
  • Professional integrity
  • Empathy and compassion
  • Audit procedures
  • Customer Service
  • Health and Safety Compliance
  • Product knowledge
  • Schedule management

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Affiliations

  • Staying healthy, Exercising 5 Days a week and trying out new hobbies.

Timeline

Retrofit Assessor

Bubba Energy Ltd
06.2021 - 03.2025

Travel Consultant, Cargo Handler & Call Centre In-Charge

Regency Travel & Tours
01.2014 - 06.2021

Business Level 2 Diploma Extended - Functional Skills Level 2 - Maths, English & ICT, Accounting Course AAT (Association of Accounting Technicians) Entry 3

Harrow College
09.2012 - 06.2013

Business Level 1 Diploma - IFS (Individual Functional Skills), Maths Level 1, English Level 1

Harrow College
09.2011 - 06.2012

BTEC Level 1 Motor Mechanics Foundation IMI - ICT (Information Communication Technology) Level 3, Maths Entry 3, English Entry 3

East Berkshire College
09.2010 - 06.2011
Shadev Patel