Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SEZGI AYDIN GODINHO

Lisbon

Summary

Resourceful dynamic professional with proven expertise in educational program development, AI Operations and customer support. Excel in delivering high-quality results for large scale businesses, adept at quickly learning new technologies and processes for driving success. Skilled in cross-functional collaboration, quality assurance, and problem solving. Committed to continuous improvement.


Overview

13
13
years of professional experience
1
1
Certification

Work History

DATA ANNOTATION SPECIALIST

Microsoft
01.2022 - Current

Data Annotation, NLP Algorithm Support:

  • Enhance the accuracy and quality of Microsoft AI products by conducting data annotation in Turkish and English, leveraging expertise in Turkish and cultural nuances
  • Ensure and increase data quality by editing, applying meticulous attention to detail
  • Achieve all KPIs and exceed them while bringing up the Turkish accuracy score over90% since the onset of the project

Quality Assurance and Team Support:

  • Review other team members’ work and ensure data annotation is done accurately and adhering to the guidelines
  • Improve quality assurance processes by monitoring and eventually preventing expired cases

Onboarding and Training:

  • Create technical documentation, conduct training sessions, and onboard/mentor new team members
  • Currently being mentored by CSP Transact team to grow in CSS at Microsoft


Skills: Time management, analytical thinking, problem solving, troubleshooting, cross-organizational communication, data analysis, AI, NLP, mentorship, customer support, technical support, process improvement, knowledge sharing

DATA ANALYST/ LOCALIZATION SPECIALIST WITH TURKISH

Globe Technical Services Ltd. (For Apple Inc.)
03.2019 - 12.2020

Software Localization via Data Analysis, Curation, NLP Algorithm Support and Data Quality Assurance:

  • Conducted data analysis in Turkish, extracting valuable insights and identifying patterns to drive decision-making
  • Applied software localization skills to ensure seamless user experiences for Turkish-speaking users of Siri
  • Reviewed data sets for accuracy and consistency, implementing quality assurance measures
  • Curated data to enhance language and machine learning model accuracy

Data visualisation and Insight generation:

  • Utilized data visualization techniques to present complex information effectively
  • Extracted insights using tools like confusion matrices and regression tests for informed decision-making and performance optimizations

Technical Support (Bug/Issue Detection and Troubleshooting):

  • Proactively identified and reported issues regarding the data with keen attention to detail
  • Improved product functionality by collaborating with international test team and engineers


Skills: NLP, LocQA, collaboration with remote teams, software localization, data analysis, computational linguistics, UI testing, data visualization, language modelling, AI training

TESTING AND ASSESSMENT UNIT MANAGER/ INSTRUCTOR-EXAM DEVELOPER/ TEACHER TRAINER

Istanbul Kultur University
09.2012 - 02.2019
  • Oversaw a team of20+ faculty members, ensuring effective assessment implementation and maintaining high academic standards (responsibilities included: developing guidelines, test specifications, benchmarking, performing audits, program coordination and training staff)
  • Increased validity and reliability of exam and grading procedures
  • -Supported instructional design activities constantly collaborating with the directing board and curriculum unit
  • Taught general and academic English to adults in all levels from A1 to C1
  • International exposure through Erasmus Staff Mobility:

Visiting Teaching Staff at Universidad de Pais Vasco Spain

Visiting Teaching Staff at IBS, Hungary


Skills: Team management, time management, strategic planning, stakeholder management, leadership, ELT, project management, technical support, troubleshooting and educational program development

COMENIUS LANGUAGE ASSISTANT

Turkish National Agency (European Union)
09.2011 - 06.2012
  • Facilitated language learning for young learners (1st-8th graders)
  • Organized cultural meetings


Skills: Time management, intercultural communication, ELT, pedagogy, teaching

Education

MASTER’S - EDUCATIONAL MANAGEMENT AND PLANNING

İstanbul Kültür University
06.2017

UNDERGRADUATE - FOREIGN LANGUAGE EDUCATION

Middle East Technical University
06.2011

Skills

  • Time management
  • Analytical thinking
  • Quality assurance
  • Cross-functional collaboration
  • Process Improvement
  • Data analysis
  • NLP
  • Mentorship and training

Certification

· The CARE Experience Learning Path (Customer Support Delivery) – Microsoft

· Microsoft Certified: Azure Fundamentals – Microsoft

· Fundamentals of Predictive Project Management – Project Management Institute

· Project Management Simplified – LinkedIn

· Teacher Of English/Celta – University of Cambridge

Languages

Turkish
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
Portuguese
Upper intermediate
B2
German
Upper intermediate
B2

Timeline

DATA ANNOTATION SPECIALIST

Microsoft
01.2022 - Current

DATA ANALYST/ LOCALIZATION SPECIALIST WITH TURKISH

Globe Technical Services Ltd. (For Apple Inc.)
03.2019 - 12.2020

TESTING AND ASSESSMENT UNIT MANAGER/ INSTRUCTOR-EXAM DEVELOPER/ TEACHER TRAINER

Istanbul Kultur University
09.2012 - 02.2019

COMENIUS LANGUAGE ASSISTANT

Turkish National Agency (European Union)
09.2011 - 06.2012

· The CARE Experience Learning Path (Customer Support Delivery) – Microsoft

· Microsoft Certified: Azure Fundamentals – Microsoft

· Fundamentals of Predictive Project Management – Project Management Institute

· Project Management Simplified – LinkedIn

· Teacher Of English/Celta – University of Cambridge

MASTER’S - EDUCATIONAL MANAGEMENT AND PLANNING

İstanbul Kültür University

UNDERGRADUATE - FOREIGN LANGUAGE EDUCATION

Middle East Technical University
SEZGI AYDIN GODINHO