Resourceful dynamic professional with proven expertise in educational program development, AI Operations and customer support. Excel in delivering high-quality results for large scale businesses, adept at quickly learning new technologies and processes for driving success. Skilled in cross-functional collaboration, quality assurance, and problem solving. Committed to continuous improvement.
Data Annotation, NLP Algorithm Support:
Quality Assurance and Team Support:
Onboarding and Training:
Skills: Time management, analytical thinking, problem solving, troubleshooting, cross-organizational communication, data analysis, AI, NLP, mentorship, customer support, technical support, process improvement, knowledge sharing
Software Localization via Data Analysis, Curation, NLP Algorithm Support and Data Quality Assurance:
Data visualisation and Insight generation:
Technical Support (Bug/Issue Detection and Troubleshooting):
Skills: NLP, LocQA, collaboration with remote teams, software localization, data analysis, computational linguistics, UI testing, data visualization, language modelling, AI training
Visiting Teaching Staff at Universidad de Pais Vasco Spain
Visiting Teaching Staff at IBS, Hungary
Skills: Team management, time management, strategic planning, stakeholder management, leadership, ELT, project management, technical support, troubleshooting and educational program development
Skills: Time management, intercultural communication, ELT, pedagogy, teaching
· The CARE Experience Learning Path (Customer Support Delivery) – Microsoft
· Microsoft Certified: Azure Fundamentals – Microsoft
· Fundamentals of Predictive Project Management – Project Management Institute
· Project Management Simplified – LinkedIn
· Teacher Of English/Celta – University of Cambridge
· The CARE Experience Learning Path (Customer Support Delivery) – Microsoft
· Microsoft Certified: Azure Fundamentals – Microsoft
· Fundamentals of Predictive Project Management – Project Management Institute
· Project Management Simplified – LinkedIn
· Teacher Of English/Celta – University of Cambridge