SEUN OLALEKAN OGUNRINDE
Leicester,select
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work history
Customer service representative
ROCKLENNOX LTD
Leicester, Leicestershire
2024.01 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Streamlined processes through efficient record keeping.
Customer service executive
Creditville Nig Ltd
Lagos, Lagos Nigeria
2020.01 - 2022.09
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Assisted in training new staff to ensure consistency in service delivery.
- Developed strong product knowledge, customers appreciated the extra information.
- Provided accurate information to customers, which resulted in fewer returned orders.
Senior sales analyst
Renmoney Mfb Nig Ltd
Lagos nigeria , Lagos
2018.04 - 2019.12
- Streamlined sales forecasts by implementing advanced predictive analytics techniques.
- Enhanced team productivity for improved performance in meeting targets.
- Increased market share with comprehensive competitor analysis.
- Conducted in-depth market research to identify new growth opportunities.
- Improved overall profit margin with the successful negotiation of supplier contracts.
- Delivered key recommendations for product pricing and positioning through thorough market analysis.
- Provided training sessions to junior analysts for skill enhancement.
- Produced detailed sales reports, providing valuable insights for strategic planning.
Sales officer
SUSU Micro-Finance Bnak
Lagos Nigeria, Lagos state
2017.03 - 2018.03
- Increased sales volume by cultivating strong relationships with clients.
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Boosted market share by implementing innovative sales strategies.
- Streamlined sales processes to improve operational efficiency.
- Implemented effective sales presentations for increased product awareness.
- Managed key accounts for enhanced customer retention.
- Coordinated cross-functional teams, improved communication and productivity.
Education
Master of Business Administration - Business Administration
De Montfort University
Leicester 2022.09 - 2023.09
Bachelor of Science - Geography
Ekiti State University
Ekiti State Nigeria 2011.03 - 2016.10
GCSEs - commercial Class
APPONMU PRIMARY SCHOOL
Ondo state Nigeria 2000.03 - 2007.09
Skills
- Microsoft office suite familiarity
- Sales techniques mastery
- Billing understanding
- Order processing capability
- Conflict de-escalation tactics
- Good communication skill
- Ability to work under pressure
- Goal Driven, Highly dynamic and flexible
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service representative
ROCKLENNOX LTD
2024.01 - Current
Master of Business Administration - Business Administration
De Montfort University
2022.09 - 2023.09
Customer service executive
Creditville Nig Ltd
2020.01 - 2022.09
Senior sales analyst
Renmoney Mfb Nig Ltd
2018.04 - 2019.12
Sales officer
SUSU Micro-Finance Bnak
2017.03 - 2018.03
Bachelor of Science - Geography
Ekiti State University
2011.03 - 2016.10
GCSEs - commercial Class
APPONMU PRIMARY SCHOOL
2000.03 - 2007.09