SEUN OLALEKAN OGUNRINDE
Leicester,select
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Customer service representative
ROCKLENNOX LTD
Leicester, Leicestershire
01.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Streamlined processes through efficient record keeping.
Customer service executive
Creditville Nig Ltd
Lagos, Lagos Nigeria
01.2020 - 09.2022
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Delivered exceptional service to increase customer loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Assisted in training new staff to ensure consistency in service delivery.
- Developed strong product knowledge, customers appreciated the extra information.
- Provided accurate information to customers, which resulted in fewer returned orders.
Senior sales analyst
Renmoney Mfb Nig Ltd
Lagos nigeria , Lagos
04.2018 - 12.2019
- Streamlined sales forecasts by implementing advanced predictive analytics techniques.
- Enhanced team productivity for improved performance in meeting targets.
- Increased market share with comprehensive competitor analysis.
- Conducted in-depth market research to identify new growth opportunities.
- Improved overall profit margin with the successful negotiation of supplier contracts.
- Delivered key recommendations for product pricing and positioning through thorough market analysis.
- Provided training sessions to junior analysts for skill enhancement.
- Produced detailed sales reports, providing valuable insights for strategic planning.
Sales officer
SUSU Micro-Finance Bnak
Lagos Nigeria, Lagos state
03.2017 - 03.2018
- Increased sales volume by cultivating strong relationships with clients.
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Boosted market share by implementing innovative sales strategies.
- Streamlined sales processes to improve operational efficiency.
- Implemented effective sales presentations for increased product awareness.
- Managed key accounts for enhanced customer retention.
- Coordinated cross-functional teams, improved communication and productivity.
Education
Master of Business Administration - Business Administration
De Montfort University
Leicester 09.2022 - 09.2023
Bachelor of Science - Geography
Ekiti State University
Ekiti State Nigeria 03.2011 - 10.2016
GCSEs - commercial Class
APPONMU PRIMARY SCHOOL
Ondo state Nigeria 03.2000 - 09.2007
Skills
- Microsoft office suite familiarity
- Sales techniques mastery
- Billing understanding
- Order processing capability
- Conflict de-escalation tactics
- Good communication skill
- Ability to work under pressure
- Goal Driven, Highly dynamic and flexible
Languages
English
Fluent
References
References available upon request.
Timeline
Customer service representative
ROCKLENNOX LTD
01.2024 - Current
Master of Business Administration - Business Administration
De Montfort University
09.2022 - 09.2023
Customer service executive
Creditville Nig Ltd
01.2020 - 09.2022
Senior sales analyst
Renmoney Mfb Nig Ltd
04.2018 - 12.2019
Sales officer
SUSU Micro-Finance Bnak
03.2017 - 03.2018
Bachelor of Science - Geography
Ekiti State University
03.2011 - 10.2016
GCSEs - commercial Class
APPONMU PRIMARY SCHOOL
03.2000 - 09.2007
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