SETH KWAKU BOADI
Liverpool
Summary
Goal -oriented person and dedicated high level of customer satisfaction, meeting aggressive business goals. Custodian adept at completing work orders efficiently and on time.
Overview
9
9
years of professional experience
Work history
Personal shopper(Chill pick/ambient)
Ocado Group
Erith , Kent
2023.10 - 2025.05
- Delivered excellent customer service, ensuring repeat business.
- Followed company standards and paid careful attention to customer requests.
- Worked quickly to pack orders and minimise product damage or shifting.
- Picked items for customer orders with focus on piece quality.
- Balanced multiple tasks simultaneously whilst ensuring high-quality results in all areas of work.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared orders for customers with wrapped, bagged and in a totes.
- Picked, packed and dispatched high - volume orders consistently exceeding warehouse performance targets.
- Attended Health and safety training to ensure consistent adherence to warehouse safety policies.
- Report issues and damages to Coordinators and Line Manager's, enabling prompt, effective resolutions.
Revenue collector
Afari Community Hospital
Nkawie
2018.10 - 2023.07
- Utilised software applications to streamline revenue tracking processes.
- Managed multiple accounts concurrently, maintained high level of productivity.
- Achieved optimal customer satisfaction with exceptional interpersonal communication.
- Maintained strict confidentiality, ensured client privacy.
- Enhanced revenue recovery by implementing proactive collection strategies.
- Resolved account discrepancies using analytical problem-solving skills.
- Followed company protocols to keep sensitive and financial information secure.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
Support worker
Tonylin Health Consult
Kumasi
2016.08 - 2018.09
- Assisted in maintaining a clean environment for improved client health.
- Participated in regular team meetings, enhancing quality of care provided.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Actively listened to client concerns thus creating a comforting environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Built strong patient relationships through compassionate care and friendly rapport building.
Education
Higher National Diploma - Marketing and Sales
Kumasi Technical University
Kumasi09.2014
Certificate in Participating - Association of Chattered and Certified Accountants
Christian Service University
Kumasi09.2013
Skills
- Decision-Making proficiency
- Customer relations
- Product expertise
- Reliability
- Interpersonal communication
- Health and Safety Compliance
- Fast - paced picking and packing
- Manual Handling
Timeline
Personal shopper(Chill pick/ambient)
Ocado Group
2023.10 - 2025.05
Revenue collector
Afari Community Hospital
2018.10 - 2023.07
Support worker
Tonylin Health Consult
2016.08 - 2018.09
Higher National Diploma - Marketing and Sales
Kumasi Technical University
Certificate in Participating - Association of Chattered and Certified Accountants
Christian Service University