ISIOMA UMUSU
Belvedere
Summary
I am a calm, compassionate, dedicated worker. I like learning new things and developing myself. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organisational and time management abilities. highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Warehouse Personal shopper & Picker
Ocado Group
London, London
05.2023 - 01.2026
- Picking the customer order accurately according to the customer information, based on the warehouse, digital or physical list
- Securely packing all customer orders into a container, including verified shipping labels and preparing them to be delivered to customers
- Reporting stock discrepancies and ensuring all stock is stored in the right locations
- Worked quickly to pack orders and minimise product damage or shifting.
- Followed company standards and paid careful attention to customer requests.
- Quality-checked items for adherence to client specifications.
Office Administration/Care Coordinator
Observe Care Limited
London, London
04.2023 - 12.2023
- Preparing the New Employers Strater pack and arranging for induction
- Oranganising New Client file and arranging
- Maintained detailed records, ensuring accurate documentation.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Managed staff rotas for optimal coverage during peak periods.
Assistant Health Care
Gracious Yem Clinic Lagos Nigeria (Primary Care)
Lagos , Lagos
06.2021 - 02.2023
- Providing personalized care for adult service users with special needs to help improve/maintain their quality of life-
- Providing personal care to the clients i.e., bathing, washing, oral care, dressing, feeding, etc.
- Medication prompting and assistance.
- Liaising with other members of the team to provide adequate care and support.
- Assisting service users with their inquiries and responding to their requests promptly.
- Maintaining accurate service user records of all encounters in line with practice guidelines
- Promoting person-centered care
- Safeguarding client from every form of harm and abuse
- Documentation and record keeping
- To develop positive relationships with colleagues, and with clients and their families
Secretary
Yoma Farm Resort Nigeria
Delta State Nigeria , Delta State Nigeria
09.2009 - 12.2016
- Facilitated efficient communication by managing correspondence via post and email.
- Created a systematic filing system, ease of document retrieval was achieved.
- Coordinated events that resulted in positive company exposure.
- Improved client relationships through professional telephone etiquette.
- Prepared financial statements with high attention to detail; minimised accounting errors.
- Maintained confidential records, safeguarding sensitive corporate information.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
Education
National Diploma (ND) - Environmental Health
School Of Health Technology Ofuoma-Ughelli
Delta State, Nigeria 09.2005 - 06.2008
NECO O’Level - Maths, English, and Sciences
Pathfinder International Secondary School
Sapele, Delta State, Nigeria 07.2004 - 07.2004
Skills
- Decision-Making proficiency
- Data entry efficiency
- Multitasking efficiency
- Referral process familiarity
- Conflict resolution in care
- Data entry and reporting
- Document control systems
- Administrative support provision
- Filing system development
- Strong written correspondence
- Microsoft office proficiency
Certification
- Florence Academy Training - February 2022
- Core Communication Skills
- Health and Safety
- Dementia level 1
- Dignity in Care
- Duty of care
- Equality and Diversity
- Fluids and Nutrition
- Infection Control
- Life Support
- Safeguarding Adults Level 1 &2
- Safeguarding Children
- Understanding your Role
- Working in a Person-Centred Way
- Information Governance
- Your Personal Development
- Understanding Your Role
- Duty of Care – Care Certificate
- Awareness of Equality, Diversity and Human Rights
- Work in a Person Centred Way
- Communication
- Privacy and Dignity
- Mental Health Awareness
- Dementia Awareness
- Learning Disabilities Awareness
- Safeguarding Adults
- Basic Life Support
- Handling Information (Information Governance)
- Infection Prevention and Control
Timeline
Warehouse Personal shopper & Picker
Ocado Group
05.2023 - 01.2026
Office Administration/Care Coordinator
Observe Care Limited
04.2023 - 12.2023
Assistant Health Care
Gracious Yem Clinic Lagos Nigeria (Primary Care)
06.2021 - 02.2023
Secretary
Yoma Farm Resort Nigeria
09.2009 - 12.2016
National Diploma (ND) - Environmental Health
School Of Health Technology Ofuoma-Ughelli
09.2005 - 06.2008
NECO O’Level - Maths, English, and Sciences
Pathfinder International Secondary School
07.2004 - 07.2004