Serene Pasam
Milton Keynes,United kingdom
Summary
Accomplished professional with expertise in business development and sales, client relationship management, and team leadership. Demonstrates exceptional skills in time management, decision making, and point of sale operations. Known for problem-solving abilities, analytical thinking, and delivering customer service excellence. Efficient multitasker with a proven track record of driving business growth and enhancing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sandwich artist and Sales Executive
Tim Hortons
Milton keynes, United Kingdom
11.2024 - 01.2026
- Assisted customers, including answering questions and preparing orders.
- As part of my job, I oversee sales and customer service.
- Worked hard to learn all required tasks quickly to maximise performance.
- Operated tills, processed transactions, and handled cash accurately, contributing to financial accountability.
- Prepared food to match quality standards and customer expectations.
- Completed daily checklists of tasks to meet health codes and maintain clean space.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Collaborated with team members to maintain a clean and organised work environment, ensuring a pleasant customer ambiance.
- Trained new staff members in sandwich preparation techniques and customer service protocols, improving team efficiency.
- Worked collaboratively to complete daily operational tasks against team targets.
- Demonstrated versatility by performing multiple roles during peak times, ensuring smooth operation and customer satisfaction.
- Prepared coffee, tea and soft drinks for counter and drive-thru customers.
- Maintained up-to-date knowledge of the latest food trends, incorporating innovative ideas into the menu offering.
- Negotiated with vendors to trial new products, expanding the menu and attracting diverse customer interests.
- Delivered high-quality food preparation with attention to detail and presentation.
- Ensured customer satisfaction by providing excellent service.
- Collaborated with other staff members efficiently to improve overall team performance.
- Utilised time management skills to handle multiple orders simultaneously.
- Participated in regular stock checks for timely replenishment of supplies.
- Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
- Worked fast and accurately to meet customer needs and service goals.
Client Relations Executive & Head of Sales and Marketing
The Pathway Consultancy
Hyderabad, India
06.2022 - 08.2023
- Spearheaded promotional campaigns to enhance brand awareness by 8%.
- Cultivated key client relationships, resulting in a 15% revenue increase.
- Led the end-to-end sales cycle, including lead generation, presentations, and closing deals.
- Trained and mentored over 15 new recruits, improving team productivity.
- Maintained precise financial records and regional data utilizing Excel.
- Delivered outstanding client service, earning the Best Customer Service and Best Employee awards.
Education
Master of Arts - International Business
University of Greenwich
United KingdomBachelor of Engineering - Electronics and Communication
Gitam University
Hyderabad, IndiaSkills
- Business development and sales expertise
- Client relationship management
- Team leadership and training
- Time management and decision making
- Point of sale operations
- Problem-solving and analytical thinking
- Customer service excellence
- Multitasking efficiency
Affiliations
- Painting , Reading books , Cooking
Certification
Communication Foundation
Managing Your Career: Early Career
Food safety
National Cadet Corps (Certified A&B)
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Telugu
Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Sandwich artist and Sales Executive
Tim Hortons
11.2024 - 01.2026
Client Relations Executive & Head of Sales and Marketing
The Pathway Consultancy
06.2022 - 08.2023
Bachelor of Engineering - Electronics and Communication
Gitam University
Master of Arts - International Business
University of Greenwich