Serena Stewart-Ritchie
Basingstoke,Hants
Summary
I am a dedicated professional with a strong foundation in customer service and sales techniques, used to handling cash and processing payments, visual merchandising and order processing, ensuring great customer engagement and satisfaction. I can deal with complaints, maintaining composure under pressure while driving sales through effective product demonstrations, data privacy awareness and resilience under pressure, great at time keeping and multitasking. My career goals include advancing within the retail industry, i am very excited to get stuck into work now my children are teens and get back to growing my career in the company and learning new skills.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Customer service assistant Part-time
The Range
Basingstoke, Hampshire
2022.01 - 2026.03
sales assistant
Go outdoors
2016.01 - 2018.01
supervisor of kid's department
Next store
Chinehame Basingstoke
2010.01 - 2010.06
sales assistant
Dorothy Perkins store
2007.01 - 2010.01
sales assistant
Qs retail store
2005.01 - 2007.01
Education
NVQ Level 3 - Nail tec
BCOT
Basingstoke, Hampshire 2006.09 - 2008.06
GCSEs - G.C.S.E
John hunt of everest
Basingstoke, Hampshire 2000.09 - 2005.06
Skills
- Customer Service
- Payment Processing
- Conflict Resolution
- Telephone etiquette
- Composure under pressure
- Polite and friendly
- Decision-Making speed
- Initiative taking
- Time efficiency
- Multitasking efficiency
- Resilience under pressure
- Refunds/exchange
- Stock replenishment
- Order processing
- Cash handling
References
- Sarah, Butler, sdbutler14@hotmail.co.uk, 07778513230
- Kevin, The range, Rg24 8TW
Timeline
Customer service assistant Part-time
The Range
2022.01 - 2026.03
sales assistant
Go outdoors
2016.01 - 2018.01
supervisor of kid's department
Next store
2010.01 - 2010.06
sales assistant
Dorothy Perkins store
2007.01 - 2010.01
NVQ Level 3 - Nail tec
BCOT
2006.09 - 2008.06
sales assistant
Qs retail store
2005.01 - 2007.01
GCSEs - G.C.S.E
John hunt of everest
2000.09 - 2005.06