Serdtevoi Stela
City of London,London
Summary
Languages: Romanian, Russian, English, Spanish
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Hospitality Staff Member
Indeed flex
LONDON, Essex
11.2021 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Receptionist
Thobani Investments
LONDON, London
02.2023 - 07.2024
- Provided clerical support to company employees, including copying, faxing and file management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Embodied company values through friendly and reliable customer service.
General Staff Member
Host Staffing
LONDON, Essex
09.2021 - 10.2022
- Built rapport with customers to enhance in-store experience and provide outstanding customer service.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
operator /receptionist
Cardiomed
Chisinau, Moldova
05.2019 - 12.2020
- Conducted regular equipment checks for optimal operational conditions.
- Increased efficiency by streamlining machine operations.
- Identified and resolved technical issues, improving overall functionality.
- Optimised machine settings to improve product quality.
Cleaning Worker
Portland Hospital
LONDON, Essex
11.2019 - 08.2020
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Kept cleaning materials and equipment in clear, organised storage.
- Carried out regular dusting and damp-dusting of fixtures and fittings to achieve sparkling finish.
- Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.
laborant
University of Law
Sibiu, Sibiu
02.2013 - 11.2016
- Performed diagnostic tests accurately whilst adhering to safety protocols at all times.
- Conducted routine inspections on lab instruments for optimal performance.
- Calibrated scientific instruments regularly to ensure accurate results in experiments.
- Managed inventory of lab supplies, avoiding unnecessary delays due to lack of materials.
Education
High school diploma -
Onisifor Ghibu
ChisinauDiploma of Higher Education - business and managemennt
Canterbury Christ Church University
London 09.2022 - 05.2026
Diploma of Higher Education -
Simion Barnutiu, Faculty of Law
Sibiu09.2015
Skills
- Active Listening
- Communication
- Time management
- Responsibility
- Emotional intelligence
- Foreign languages
- Attention
Timeline
Receptionist
Thobani Investments
02.2023 - 07.2024
Diploma of Higher Education - business and managemennt
Canterbury Christ Church University
09.2022 - 05.2026
Hospitality Staff Member
Indeed flex
11.2021 - Current
General Staff Member
Host Staffing
09.2021 - 10.2022
Cleaning Worker
Portland Hospital
11.2019 - 08.2020
operator /receptionist
Cardiomed
05.2019 - 12.2020
laborant
University of Law
02.2013 - 11.2016
High school diploma -
Onisifor Ghibu
Diploma of Higher Education -
Simion Barnutiu, Faculty of Law