Summary
Overview
Work history
Education
Skills
Timeline
Generic

Serdtevoi Stela

City of London,London

Summary

Languages: Romanian, Russian, English, Spanish

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Hospitality Staff Member

Indeed flex
LONDON, Essex
11.2021 - Current
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Receptionist

Thobani Investments
LONDON, London
02.2023 - 07.2024
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Reduced waiting times through effective time and resource management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Embodied company values through friendly and reliable customer service.

General Staff Member

Host Staffing
LONDON, Essex
09.2021 - 10.2022
  • Built rapport with customers to enhance in-store experience and provide outstanding customer service.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.

operator /receptionist

Cardiomed
Chisinau, Moldova
05.2019 - 12.2020
  • Conducted regular equipment checks for optimal operational conditions.
  • Increased efficiency by streamlining machine operations.
  • Identified and resolved technical issues, improving overall functionality.
  • Optimised machine settings to improve product quality.

Cleaning Worker

Portland Hospital
LONDON, Essex
11.2019 - 08.2020
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Kept cleaning materials and equipment in clear, organised storage.
  • Carried out regular dusting and damp-dusting of fixtures and fittings to achieve sparkling finish.
  • Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.

laborant

University of Law
Sibiu, Sibiu
02.2013 - 11.2016
  • Performed diagnostic tests accurately whilst adhering to safety protocols at all times.
  • Conducted routine inspections on lab instruments for optimal performance.
  • Calibrated scientific instruments regularly to ensure accurate results in experiments.
  • Managed inventory of lab supplies, avoiding unnecessary delays due to lack of materials.

Education

High school diploma -

Onisifor Ghibu
Chisinau

Diploma of Higher Education - business and managemennt

Canterbury Christ Church University
London
09.2022 - 05.2026

Diploma of Higher Education -

Simion Barnutiu, Faculty of Law
Sibiu
09.2015

Skills

  • Active Listening
  • Communication
  • Time management
  • Responsibility
  • Emotional intelligence
  • Foreign languages
  • Attention

Timeline

Receptionist

Thobani Investments
02.2023 - 07.2024

Diploma of Higher Education - business and managemennt

Canterbury Christ Church University
09.2022 - 05.2026

Hospitality Staff Member

Indeed flex
11.2021 - Current

General Staff Member

Host Staffing
09.2021 - 10.2022

Cleaning Worker

Portland Hospital
11.2019 - 08.2020

operator /receptionist

Cardiomed
05.2019 - 12.2020

laborant

University of Law
02.2013 - 11.2016

High school diploma -

Onisifor Ghibu

Diploma of Higher Education -

Simion Barnutiu, Faculty of Law

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Serdtevoi Stela