Seònaid Middleton

A customer service role that required sales skills and in-depth product knowledge.

• Entrusted to make high value payments on a regular basis
• Required to work in a complex team environment
• Strong graded metrics based on customer satisfaction, a requirement for the role
• Represented the brand and ensured customer loyalty and raport was both created and maintained
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• A hybrid position that unfortunately had to be made temporary due to budget cuts
• Assisted in efficiently managing daily operations of a high-traffic food hall, ensuring smooth customer flow, timely service, and excellent guest satisfaction
• Effectively resolved customer inquiries, concerns, and complaints, maintaining a high level of professionalism and ensuring customer loyalty and repeat business
• Completed full training for customer service and operations and online training for hospitality
• Managed goods within the warehouse and assisted the coordination of replenishing shop floor stock

• This is a job that entails a mixture of customer service, shop floor maintenance as well as needing a reasonable knowledge of both prescription and over the counter drugs
• Communication skills are essential as well as the ability to calmly and effectively deal with verbally abusive customers
• Kept pharmacy counter and related areas clean, neat and organized in line with
• NHS standards
• Counted and labeled prescriptions with correct item and quantity
• Communicated instructions to patients or caregivers about proper use and storage of drugs
• Greeted customers and responded to questions with friendly, knowledgeable assistance
• Trained new pharmacy staff on computer system and drug management protocols
• Answered customer phone calls to address questions and provide assistance with prescriptions
• Assisted pharmacy staff with preparing medications and filling orders