Jannette Wilks
Administrator
Orpington
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Proactive and resourceful team player, committed to improving efficiency and productivity of the team.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Kitchen Administrator
Shangri-la
London
04.2022 - Current
- Organise and forward on company information to the kitchen team
- Be first point of contact for all Kitchen queries
- Implement guidelines and procedures for Chefs to comply with
- Team Timesheets, working with the Hotels Account Manager to make sure no discrepancies in anyone's pay
- Liaise with other departments to resolve enquiries
- Effectively manage incoming and outgoing email to maximise office efficiency
- Being confident on all recruitment platforms
- Screening potential Chef candidates to fulfil vacant positions in the Kitchen and co-ordinating trial dates with all head chefs calendars
- Greet and coordinate all visitors to the Kitchen
- Assist on daily ordering
- Support Executive Chef Team in external or internal meetings, minute taking, keeping all forms updated and follow up if required to ensure all deadlines are met
- Stand in on meetings in the Executive Teams absence
- Mental Health First Aider
- First Aider
- Manage all Shangri-la Academy online training courses
- Track all hygiene procedures and training for Chefs
Hospitality Section Coordinator
Marks and Spencers
Orpington
03.2016 - 07.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented process-improvement initiatives within department resulting in reduced operating costs.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Recruited and trained department staff to boost employees productivity.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Being in charge of all stock takes and reporting all to head office on a regular basis
Care Assistant Co-Ordinator
River Garden Social Care
Bromley
08.2014 - 03.2016
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Office Administrator
Van Ameyde and Wallis
Bromley
04.2007 - 08.2014
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Managed staff travel arrangements to identify best available options.
- Scheduled meetings and corporate events using exceptional organisation and planning abilities.
- Assisting in all planning of company parties and events
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Maintaining the telephone and dealing with the over flow of the medical pre-screening line
- Opening and distribution of post
- Opening new medical case files on database and ensuring all records were updated
- Main correspondence link between Clients, Operational team and Claim Adjusters
- Explaining individual case fees to Clients and negotiating these fees on their behalf
- Producing case invoices, with cover letters to all relevant parties
- Assisting with the induction and training of new staff members
- General assistance to the Operations Team and Finance.
Accounts Assistant
C J Glass Ltd
Orpington
10.2003 - 02.2007
- Reconciled all company accounts, including credit cards and expenses.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Met deadlines by managing workload independently.
- Supported preparation for annual audit process.
Sales Supervisor
Holland and Barrett
Bromley
01.2000 - 02.2003
- Coached team members to reach and exceed weekly and monthly sales goals.
- Organised and coordinated sales team schedules, helping staff meet company expectations.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Opening and closing of the shop.
Education
G.N.V.Q Information Technology - Information Technology
The Ravensbourne School
Bromley 09.1998 - 07.2000
A level English Literature - English
The Ravensbourne School
Bromley 09.1998 - 07.2000
GCSEs -
The Ravensbourne School
Bromley 09.1993 - 07.1998
Skills
- Reporting and documentation
- Complaint resolution
- Employee management
- Human resources best practices
- Promotions
- Ability to prioritize
- Business administration
- Event coordination
Timeline
Kitchen Administrator
Shangri-la
04.2022 - Current
Hospitality Section Coordinator
Marks and Spencers
03.2016 - 07.2022
Care Assistant Co-Ordinator
River Garden Social Care
08.2014 - 03.2016
Office Administrator
Van Ameyde and Wallis
04.2007 - 08.2014
Accounts Assistant
C J Glass Ltd
10.2003 - 02.2007
Sales Supervisor
Holland and Barrett
01.2000 - 02.2003
G.N.V.Q Information Technology - Information Technology
The Ravensbourne School
09.1998 - 07.2000
A level English Literature - English
The Ravensbourne School
09.1998 - 07.2000
GCSEs -
The Ravensbourne School
09.1993 - 07.1998
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