SENOL AKDENIZ
Edinburgh,SCOTLAND
Summary
Energetic Travel and Tourism Tour Manager with knack for creating memorable travel experiences. Skilled in coordinating seamless itineraries, managing diverse groups, and ensuring customer satisfaction. Proven track record in handling complex logistics and fostering strong relationships with vendors and local partners. Brings innovative solutions to enhance tour operations and elevate client experiences.
Overview
10
10
years of professional experience
Work History
Travel Booking Agent
ALPMAR TRAVEL
Marmaris, TURKIYE
2015.01 - 2024.12
- Managed bookings for airport transfers and excursions, securing competitive rates and confirming reservations accurately.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Designed customised travel packages tailored to client preferences, maximising satisfaction and value.
- Reserved tickets and private airport transportation, meeting accommodation needs of customers.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Informed clients regarding travel costs and collected deposits and balances to serve as payment for services.
- Promoted use of travel insurance to protect travellers during trips.
Education
Teacher
MC Anadolu Ogretmen Lisesi
gumushane1994-01
Skills
- Booking management
- Reservation systems
- Booking system management
- Travel itinerary planning
- Customer service excellence
- Customer Service
- Customer relationship management
- Complaint handling and resolution
- Transportation scheduling
- Problem solving
- Time management
- Health and safety awareness
- Effective communication
- Active listening
- Team building
- Leadership
- Analytical and critical thinking
- Customer focused
- Professionalism
Languages
English
Elementary
A2
Turkish
Advanced
C1
Timeline
Travel Booking Agent
ALPMAR TRAVEL
2015.01 - 2024.12
Teacher
MC Anadolu Ogretmen Lisesi