Semarri Woollery

Crowd Management

• Preparing spectators for events, via crowd control and safety, monitoring and dealing crowd problems and emergencies
• Ensuring all health and safety legislations are followed.
• Reported incidents to security team for resolution.
• Enforced social distancing measures to protect guest safety.
• Delivered smooth events with proactive crowd and traffic control.
• Interacted with guests and staff to build rapport.
• De-escalated and resolved conflicts with firm and professional style.
• Welcomed attendees and promptly resolved queries.

• Negotiated and used persuasive skills to overcome objections.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.
• Utilised computer to handle high incoming call volumes.
• Took calls and escalated complex inquiries to appropriate members of staff.
• Passed customer feedback to sales or product teams to make improvements on company offerings.
• Educated clients on benefits and features of company products.

• Working from home making inbound and outbound calls, responding to emails and data input, working with a variety of different clientele
• Speaking with members of the public dealing with a range of enquires and situations.
• Acted as first point of contact for customer issues and queries.
• Logged customer information and data in secure systems, maintaining GDPR compliance.
• Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
• Adhered strictly to policies and procedures for continued company compliance.
• Registered and updated accurate customer information on database.

• Providing outstanding customer service, displaying positive attitude to achieve IHG goals
• Having a good eye for detail and ensuring all customers enjoy their stay at the hotel
• Directly line managing four members of staff as well as holding responsibility for creating the staff rotas.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Working with a variety of social events and parties, serving drinks and bar snacks, while giving excellent customer service
• Cash handling, cleaning duties and selling merchandise for third parties
• Working with different teams to ensure customers have a good night at each event, working within a fast-pasted environment.

• Highlighting Social Sport within the University using social media platforms and publicizing around the University to create more inclusion of all sports and sporting events
• Working alongside Sport England and University staff
• Hosting events that promote initiatives within the University or alongside charities.

• Meeting current and potential clients to engage in themed nights, offering the promotions, and an enhanced experience
• Working with a variety of different people and provide promotional events and drinks deals
• Commission based and working to tight deadlines.

• Where necessary inspect the pitch, making sure all equipment like goalposts and nets are safety
• Checking all the pre-equipment such as stopwatches cards are in good working order, meeting middle managers to check change of players or substitutes
• Follow all rules of play and give accurate decisions, control players behaviours on the pitch and coaching staff on the sidelines.
• Applied consistent rules to both teams to promote fair play.
• Utilised up-to-date rules and regulations knowledge to judge competitions.

• Engage and interact with customers through in-depth knowledge and legislation of the betting industry
• Cash handling, opening and closing shops working with small teams
• Maintain clean and tidy working environment through effective merchandising and housekeeping