Selina Gerrity
Rocester, Uttoxeter,Staffordshire
Summary
Dedicated professional with a strong focus on customer service excellence and team management. Proven expertise in sales strategy development and operational efficiency, driving revenue growth through effective customer engagement and complaint handling. Committed to maintaining a daily positive proactive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Passenger service agent
Jet2.com and Jet2Holidays
, East Midlands Airport
2026.02 - Current
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Executed duties at the information desk, offering prompt assistance to travellers.
- Organised boarding gates with effective communication skills.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Delivered excellent customer service to ensure repeat business from passengers.
Aircraft cabin cleaner
Swissport
, East Midlands Airport
2026.01 - 2026.02
- Achieved high standards of hygiene with thorough cleaning and sterilising procedures.
- Responded promptly to any additional requests from the crew or ground staff.
- Assisted in the removal and disposal of waste from the trays and galleys efficiently.
- Followed airline protocols, ensuring adherence to regulations.
Team leader
PomVom
2023.08 - 2026.01
- Elevated to the Support Team Leader role.
- Facilitated effective management of team operations.
- Oversaw daily operations to enhance profitability, and drive sales.
- Managed and resolved guest complaints with efficiency.
- Educated new staff on till operations and effective customer service techniques.
- Resolved tech issues efficiently to maximise profit.
Retail Assistant
PomVom/Picsolve
2018.03 - 2023.08
- Delivered rapid service times while maintaining quality interactions.
- Drove sales to achieve the highest levels of profit.
- Fostered strong customer relationships through the delivery of friendly, attentive, and helpful service.
- Handled monetary transactions daily.
- Established effective working relationships.
- Maintained the daily area in a clean, tidy, and inviting state for guests.
Education
NVQ Level 2 - Health and Social Care
Cauldon College
Staffordshire.GCSEs -
Haywood High School and Engineering College
Staffordshire.Skills
- Customer service excellence!
- Team management
- Customer engagement
- Operational efficiency
- Complaint handling
- Airport safety protocols
- Knowledge of aviation regulations
- Flight safety knowledge
- Responsibility for others
- Calm under pressure
Certification
- Full UK Driving Licence
Hobbies and interests
- Cleaning
- True crime documentaries
- Aviation.
Skills
- Decision making
- Stress tolerance
- Team player
Timeline
Passenger service agent
Jet2.com and Jet2Holidays
2026.02 - Current
Aircraft cabin cleaner
Swissport
2026.01 - 2026.02
Team leader
PomVom
2023.08 - 2026.01
Retail Assistant
PomVom/Picsolve
2018.03 - 2023.08
NVQ Level 2 - Health and Social Care
Cauldon College
GCSEs -
Haywood High School and Engineering College