Selihom Abraham
London
Summary
Enthusiastic and customer-focused sales professional with proven experience in fast-paced retail and hospitality environments. Currently studying Real Estate Finance while working part-time at Joe & The Juice, where I deliver exceptional customer service and drive sales through product knowledge and relationship building. Through roles in retail, volunteering, and estate agency shadowing, developed strong consultative sales skills, client engagement abilities, and a genuine passion for helping customers find the right products. Thrive in dynamic team environments and am committed to exceeding targets while creating positive customer experiences.
Overview
4
4
years of professional experience
Work history
Team Member
Joe and the Juice
Queens Park, Brent
2024.11 - Current
- Deliver exceptional customer service in a fast-paced, high-volume environment, serving 100+ customers daily
- Build rapport with regular customers through product knowledge and personalised recommendations, driving repeat business
- Process cash and card transactions accurately using POS systems, handling £2,000+ in daily sales
- Maintain product quality standards and ensure store presentation meets brand guidelines
- Collaborate effectively with diverse team members to achieve daily sales targets during peak trading periods
- Demonstrate flexibility by working varied shifts including early mornings, evenings, and weekends
- Consistently maintain high standards of cleanliness and food safety in accordance with health regulations
Stockroom Assistant Volunteer
British Red Cross
Fulham, Hammersmith and Fulham
2022.09 - 2024.06
- Delivered friendly, attentive customer service, assisting shoppers with enquiries and product selection.
- Handled cash and card payments accurately at till.
- Restocked shelves and maintained clean, organised, and visually appealing store layout.
- Actively promoted offers and initiatives to support store sales targets.
- Worked closely with colleagues to ensure smooth store operations during busy periods.
Estate Agent Shadowing
NK Property Consultants
North Kensington
2023.06 - 2023.08
- Gained hands-on experience in property sales and lettings, shadowing experienced estate agents throughout full client journey
- Observed client meetings, property viewings, and negotiations, learning consultative sales techniques and relationship building
- Supported office administration including appointment scheduling, database management, and client record updates
- Assisted with property marketing by designing promotional materials and window displays to attract potential tenants and buyers
- Strengthened telephone communication and client service skills through booking viewings and following up with prospective clients
- Developed understanding of local rental market trends, landlord-tenant relations, and property management processes
Sales Assistant | 2021 - 2023
Superdrug
Hammersmith, Hammersmith and Fulham
2021.12 - 2022.06
- Provided product expertise and recommendations to customers, supporting sales of health, beauty and personal care items
- Processed transactions efficiently while maintaining accuracy and excellent customer service standards
- Maintained high standards of store presentation through regular restocking and visual merchandising
- Supported health & safety protocols in stockroom operations and general store maintenance
- Worked collaboratively as part of team to support busy community pharmacy and retail environment
Education
Bsc - Real Estate Finance
University of Reading
Reading 2024.09 -
Extended Diploma - Business
Richmond upon Thames College
Twickenham 2023.09 - 2024.07
National Foundation Diploma - Business
Richmond upon Thames College
Twickenham 2022.09 - 2023.07
Skills
- Sales & Customer Service Excellence
- Consultative Selling & Product Knowledge
- Customer Relationship Building
- Teamwork & Clear Communication
- Cash Handling & POS Systems
- Multitasking & Adaptability in Fast-Paced Environments
- Problem Solving
- Time Management & Organisation
- Visual Merchandising & Store Presentation
- Telephone & In-Person Customer Interaction
- IT Skills
- Professionalism & Strong Work Ethic
Timeline
Team Member
Joe and the Juice
2024.11 - Current
Bsc - Real Estate Finance
University of Reading
2024.09 -
Extended Diploma - Business
Richmond upon Thames College
2023.09 - 2024.07
Estate Agent Shadowing
NK Property Consultants
2023.06 - 2023.08
Stockroom Assistant Volunteer
British Red Cross
2022.09 - 2024.06
National Foundation Diploma - Business
Richmond upon Thames College
2022.09 - 2023.07
Sales Assistant | 2021 - 2023
Superdrug
2021.12 - 2022.06