Mehjabin Ahmed
Northampton,Northamptonshire
Summary
Results-driven professional specialising in store operations and customer service excellence. Demonstrated ability to manage inventory, cash flow, and payroll with precision, fostering strong communication and conflict resolution skills. Proficient in leveraging sales techniques and social media for business growth, with a solid understanding of profit and loss. Effective team leader focused on achieving sales targets through comprehensive training and strategic initiatives.
Overview
7
7
years of professional experience
Work history
Store Manager
Sunnamusk
Milton Keynes
08.2025 - 02.2026
- Responsible for the overall management and performance of the store, driving sales and customer satisfaction.
- Lead, train, and motivate the store team to meet commercial targets and brand standards.
- Oversee daily operations including opening/closing procedures, stock management, and cash handling.
- Optimised sales methods to best engage, acquire and retain customers.
- Track, analyse, and deliver key performance indicators (KPIs) including sales targets, conversion rates, ATV, and staff performance.
- Manage rotas, performance, and staff development in line with business objectives.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Oversaw planning and execution of targeted sales and marketing strategies.
Assistant General Manager
Popeyes Louisiana Kitchen
Northampton
06.2023 - 08.2025
- Oversaw daily operations while maintaining high standards of food quality, service, and cleanliness.
- Managed and motivated a team of up to 15 staff in a fast‑paced environment.
- Contributed to improved P&L performance through effective cost control and stock management.
- Handled staff scheduling, stock control, and daily cash reconciliation.
- Ensured compliance with health & safety regulations and company brand standards.
- Reviewed KPIs and implemented actionable improvements to reduce costs and decrease shipping delays.
- Enhanced customer satisfaction by ensuring timely delivery of goods through strategic route planning.
Supervisor
New Look
Northampton
07.2021 - 07.2022
- Delivered excellent customer service while maintaining shop floor and visual standards.
- Managed tills, refunds, customer queries, and online order processes.
- Supported daily operations and supervised junior team members during shifts.
Team Leader
Zoomania
Northampton
11.2018 - 10.2021
- Progressed from Party Host to Team Leader in a busy children's play centre.
- Trained and supervised staff, coordinated bookings, and oversaw food service activities.
- Managed phone enquiries and ensured high standards of cleanliness and safety.
Education
Higher Education Certificate - Maternal and Infant Health
University of Bedfordshire
01.2021 - 01/2023
A-Levels - Business Studies, Health & Social Care
The Duston School – Sixth Form
01.2018 - 01/2021
GCSEs - English, Maths, Science, Health & Social Care
The Duston School
01.2013 - 01/2018
Skills
- Store & Operations Management
- Sales & Customer Service Excellence
- Team Leadership & Staff Training
- Stock, Cash & Payroll Handling
- Communication & Conflict Resolution
- Knowledge of sales techniques
- Sales Leadership
- Social media advertisement
- Profit and loss understanding
- Infant care experience
- Care quality advocacy
References
Available on request.
Timeline
Store Manager
Sunnamusk
08.2025 - 02.2026
Assistant General Manager
Popeyes Louisiana Kitchen
06.2023 - 08.2025
Supervisor
New Look
07.2021 - 07.2022
Higher Education Certificate - Maternal and Infant Health
University of Bedfordshire
01.2021 - 01/2023
Team Leader
Zoomania
11.2018 - 10.2021
A-Levels - Business Studies, Health & Social Care
The Duston School – Sixth Form
01.2018 - 01/2021
GCSEs - English, Maths, Science, Health & Social Care
The Duston School
01.2013 - 01/2018