Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Hall

Coventry,West Midlands

Summary

Dedicated professional with expertise in informed decision making, investigative research, and evidence collection. Proficient in CCTV footage analysis and report-writing, with a strong command of the Police National Computer (PNC). Skilled in incident reporting and compassionate listening, aiming to leverage these abilities to enhance public safety and security.

Overview

8
8
years of professional experience
1995
1995
years of post-secondary education

Work History

PNC bureau liaison officer

West Midlands police
Birmingham, West Midlands
04.2024 - Current
  • Experience of searching of records and indices.
  • Managed up to 100-150 transactions daily
  • Good communication and decision-making skills.
  • Ability to prioritise work and organise workloads.
  • Knowledge of Data Protection Legislation.
  • Handled sensitive information with discretion and professionalism.
  • Collaborated with colleagues for effective teamwork.
  • Kept sensitive intelligence safe and secure from unauthorised access.
  • Wrote detailed reports, aiding in case documentation.
  • Increased operational efficiency by streamlining administrative processes.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.

Police staff investigator

West midlands police
Birmingham, West Midlands
04.2022 - 04.2025
  • Accurate verbal and written language skills
  • Worked on 6-8 cases daily
  • Able to prioritise and multi-task under pressure, whilst maintaining quality and managing threat, harm and risk
  • Proven Decision Maker
  • Problem solving skills
  • Worked on various drug trafficking, violence and robbery cases.
  • Completed detailed reports on case and evidence findings to determine outcome.
  • Supported victims throughout investigations through listening to concerns and acting on requests.
  • Analysed investigation facts to find links within cases.
  • Conducted house-to-house enquiries to locate witnesses and informants.
  • Ability to work independently and as part of a team
  • Trained new staff members, promoting skill development.
  • Collaborated well with team members for successful projects.
  • Compiled comprehensive reports, ensuring thorough documentation of findings.

Police dispatcher

West midlands police
Coventry, West Midlands
10.2019 - 04.2022
  • Ability to write clear, concise and accurate reports
  • Regularly managed 5-6 blue light incidents simultaneously
  • Working knowledge of confidentiality and data protection issues
  • Experience of working effectively in a team
  • Competent IT skills
  • Excellent communication skills both written and verbal
  • Self-motivation skills and able to contribute to problem solving activity
  • Experience of effectively managing workloads
  • Oversaw daily operations to achieve high productivity levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Night Support Worker

Midland heart
Coventry, West Midlands
12.2017 - 10.2019
  • Lone working and responsible for 10-12 residents at any one time
  • Assisted in administering medication to ensure health of residents.
  • Handled conflict situations calmly, fostering a safe space for all residents.
  • Documented daily reports accurately, ensuring continuity of care.
  • Supported clients with personal care tasks, enhancing dignity and comfort.
  • Encouraged clients towards self-sufficiency by teaching life skills.
  • Maintained clean and safe living environment, promoting a positive atmosphere.
  • Provided emotional support to distressed individuals for calming effect.
  • Helped residents to build, maintain and grow self-esteem through ongoing empathy and empowerment.
  • Conducted risk assessments to identify potential hazards in the living area.
  • Complied with company policies and procedures to maintain quality standards.
  • Managed challenging behaviours using de-escalation techniques for peaceful resolution .

Adult community care worker

Caremark
Coventry, West midlands
12.2016 - 12.2017
  • Facilitated transportation arrangements to medical appointments and outings.
  • Time managed regular service users - up to 10 home visits daily
  • Managed medication schedules to ensure proper administration.
  • Supported individuals who have complex needs associated with mental health issues such as dementia or learning disabilities.
  • Provided emotional support to families, reducing stress levels.
  • Developed rapport with clients by establishing a trusting relationship.
  • Delivered compassionate care by assisting with daily living activities.
  • Promoted dignity and respect through person-centred approach to care.
  • Conducted regular assessments of client needs which led to timely intervention when necessary.
  • Performed household chores, maintaining a tidy living space for clients.
  • Assisted in meal preparation, promoting healthy eating habits.

Education

Certificate of Higher Education - Open- Psychology

Open university
Coventry
07.2015

GCSEs - Core subjects

Bishop Ullathorne
Coventry

Skills

  • Informed decision making
  • Investigative research and reporting
  • Evidence collection
  • Incident reporting
  • CCTV footage analysis
  • Report-writing
  • Police National Computer (PNC) proficiency
  • Compassionate listening
  • Victim supportiveness

Timeline

PNC bureau liaison officer

West Midlands police
04.2024 - Current

Police staff investigator

West midlands police
04.2022 - 04.2025

Police dispatcher

West midlands police
10.2019 - 04.2022

Night Support Worker

Midland heart
12.2017 - 10.2019

Adult community care worker

Caremark
12.2016 - 12.2017

Certificate of Higher Education - Open- Psychology

Open university

GCSEs - Core subjects

Bishop Ullathorne

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