Summary
Overview
Work History
Education
Skills
Timeline
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SEFIU ISHOLA

SUNDERLAND,TYNE AND WEAR

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Support Worker

STEPIN CARE
Sunderland, Tyne /wear
12.2020 - 08.2022
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.

Care Assistant

Glory nursing care home
EDO STATE, NIGERIA, EDO STATE, NIGERIA
06.2019 - 10.2020
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

Customer Service Officer

`THE PROFESSIONALS.
EDO STATE, NIGERIA, EDO STATE
06.2017 - 06.2017
  • Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
  • Responded to customer queries and provided excellent customer service.
  • Recorded and processed customer data accurately.
  • Answered and re-directed calls for a swift resolution.
  • Upheld data accuracy on an internal database.
  • Maintained working knowledge of available products and services.

Customer Service Representative

GIES CONSULTANCY SERVICE
LAGOS STATE, NIGERIA, LAGOS STAETE
02.2015 - 11.2016


  • Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
  • Maintained strict confidentiality at all times, adhering to relevant company policy.
  • Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.

Education

National Diploma - Administration management

Federal Polytechnic Auchi
Edo State, Nigeria
01.2012 - 03.2015

Business management - Business and management

University of Sunderland
Sunderland
09.2020 - 06.2023

Skills

  • Life skills development
  • Documentation expertise
  • Social care
  • Quality improvement techniques
  • Intervention techniques
  • Activities of Daily Living
  • Salesforce
  • Microsoft office Packages,
  • A team player and a risk Taker,
  • Communication skills, teamwork

Timeline

Support Worker

STEPIN CARE
12.2020 - 08.2022

Business management - Business and management

University of Sunderland
09.2020 - 06.2023

Care Assistant

Glory nursing care home
06.2019 - 10.2020

Customer Service Officer

`THE PROFESSIONALS.
06.2017 - 06.2017

Customer Service Representative

GIES CONSULTANCY SERVICE
02.2015 - 11.2016

National Diploma - Administration management

Federal Polytechnic Auchi
01.2012 - 03.2015

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SEFIU ISHOLA