SEFIU ISHOLA
SUNDERLAND,TYNE AND WEAR
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Support Worker
STEPIN CARE
Sunderland, Tyne /wear
2020.12 - 2022.08
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
Care Assistant
Glory nursing care home
EDO STATE, NIGERIA, EDO STATE, NIGERIA
2019.06 - 2020.10
- Minimised care continuity issues by keeping thorough, accurate records.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Customer Service Officer
`THE PROFESSIONALS.
EDO STATE, NIGERIA, EDO STATE
2017.06 - 2017.06
- Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Answered and re-directed calls for a swift resolution.
- Upheld data accuracy on an internal database.
- Maintained working knowledge of available products and services.
Customer Service Representative
GIES CONSULTANCY SERVICE
LAGOS STATE, NIGERIA, LAGOS STAETE
2015.02 - 2016.11
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Education
National Diploma - Administration management
Federal Polytechnic Auchi
Edo State, Nigeria 2012.01 - 2015.03
Business management - Business and management
University of Sunderland
Sunderland 2020.09 - 2023.06
Skills
- Life skills development
- Documentation expertise
- Social care
- Quality improvement techniques
- Intervention techniques
- Activities of Daily Living
- Salesforce
- Microsoft office Packages,
- A team player and a risk Taker,
- Communication skills, teamwork
Timeline
Support Worker
STEPIN CARE
2020.12 - 2022.08
Business management - Business and management
University of Sunderland
2020.09 - 2023.06
Care Assistant
Glory nursing care home
2019.06 - 2020.10
Customer Service Officer
`THE PROFESSIONALS.
2017.06 - 2017.06
Customer Service Representative
GIES CONSULTANCY SERVICE
2015.02 - 2016.11
National Diploma - Administration management
Federal Polytechnic Auchi
2012.01 - 2015.03