Sebastiano Siddi
Oswestry,Shropshire
Summary
Results-driven Hotel General Manager with over 25 years in hospitality, including 20 years leading luxury and independent hotels. Expertise in managing four-star operations, encompassing accommodation, food and beverage, spa and leisure, and large-scale events. Committed to fostering engaged teams and enhancing operational standards, while consistently achieving high service quality and profitability amidst evolving market conditions.
Overview
1
1
Language
1
1
Certification
32
32
years of professional experience
Work History
GENERAL MANAGER
Grosvenor Pulford Hotel & Spa
Nelson Hotels, Cheshire
08.2022 - Current
- Lead the day-to-day and strategic operation of one of Cheshire's leading four-star hotels, delivering exceptional guest experiences across accommodation, dining, spa, leisure, conferences and weddings.
- Directed all hotel operations to ensure smooth functioning and optimal guest experiences.
- Managed financial performance with P&L oversight to ensure profitability and sustainability.
- Revenue optimisation.
- Budget preparation and forecasting.
- Leadership of Heads of Department.
- Recruitment and succession planning.
- Monitored guest feedback to enhance service quality and improve overall experience.
- Ensured high service standards were consistently met across all departments.
- Established operational guidelines to ensure consistency and quality in service delivery.
- Enforced health and safety regulations to maintain a safe environment for guests and staff.
- Created strategic business plans to drive hotel growth and enhance operational effectiveness.
- Recognised as a top four-star hotel in Cheshire, renowned for exceptional service and amenities.
- Enhanced operational communication and accountability to improve collaboration across departments.
- Successfully balanced increasing operating costs while maintaining guest satisfaction.
- Improved operational efficiency through better planning and departmental collaboration.
- Managed multiple revenue streams while maintaining consistently high service standards.
- Built strong relationships with both guests and employees through visible leadership.
GENERAL MANAGER
Wynnstay Hotel
01.2002 - Current
- Successfully managed this respected independent hotel, taking responsibility for every aspect of operational and commercial performance.
- Managed operations at a respected independent hotel known for exceptional service and quality.
- Oversaw all aspects of hotel management, including operations and guest services.
- Prioritised guest satisfaction by implementing service standards and addressing feedback.
- Analyzed commercial performance to identify growth opportunities, leading to enhanced profitability.
- Managed profit and loss statements to track financial performance and guide budgeting.
- Administered budget management to align financial resources with operational goals.
- Developed targeted marketing initiatives that promoted hotel services and attracted diverse customer segments.
- Oversaw supplier management to ensure quality and consistent delivery of products and services.
- Coordinated property maintenance efforts to uphold facility standards and ensure safety.
- Implemented health and safety protocols to ensure compliance and protect guests and staff.
- Successfully led the hotel for two decades, demonstrating exceptional loyalty and consistent performance.
- Built a strong reputation for outstanding customer service.
- Established a loyal customer base built on quality, consistency and personal service.
- Provided team leadership to foster collaboration and enhance employee engagement.
- Developed and mentored numerous supervisors and managers.
- Successfully hosted hundreds of weddings, celebrations and corporate events, contributing to the hotel's reputation as a premier venue.
- Conducted recruitment processes to attract and hire qualified candidates for various roles.
- Maintained high operational standards across all departments.
- Food & Beverage operations.
DEPUTY GENERAL MANAGER / RESTAURANT OPERATIONS MANAGER
Prince Rupert Hotel
Shrewsbury, Shropshire
10.1998 - 08.2002
- Managed operations across three food and beverage outlets, contributing to overall hotel management.
- Cultivated expertise in service excellence, leadership, operational planning, and financial management.
- Achieved four promotions, advancing from Assistant Restaurant Manager to Deputy General Manager.
Front Desk Receptionist
Hotel Punta Negra
Alghero, Sardinia
06.1994 - 09.1995
- Embarked on a hospitality career after completing the hospitality diploma.
- Established a strong foundation in guest care and luxury service, delivering high guest satisfaction.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
Education
Diploma -
Hospitality & Catering
ItalySkills
- Luxury Hotel Operations
- Revenue Management
- Profit & Loss
- Budgeting
- F&B management
- Rooms Division
- Operational Excellence
- Quality Standards
- Financial Control
- Guest Experience
- Customer Service
- Team Development
- Leadership
- Business Development
Languages
Italian
Advanced
C1
Custom
- Over 25 years of hospitality leadership experience.
- More than 20 years as a Hotel General Manager.
- Successfully managed luxury four-star hotel operations.
- Full responsibility for business performance and profitability.
- Extensive experience managing accommodation, restaurants, bars, spa, leisure, weddings, conferences and events.
- Proven record of developing high-performing management teams.
- Strong financial management including budgets, forecasting and payroll.
- Passionate about delivering memorable guest experiences.
- Long-standing reputation for loyalty, stability and operational excellence.
Certification
- STA LEVEL 2 AWARD IN POOL Water treatment
Interests
- Football
- Padel
- Reading
Timeline
GENERAL MANAGER
Grosvenor Pulford Hotel & Spa
08.2022 - Current
GENERAL MANAGER
Wynnstay Hotel
01.2002 - Current
DEPUTY GENERAL MANAGER / RESTAURANT OPERATIONS MANAGER
Prince Rupert Hotel
10.1998 - 08.2002
Front Desk Receptionist
Hotel Punta Negra
06.1994 - 09.1995
Diploma -
Hospitality & Catering