Sebastian Jan Kimsa
Eastbourne,East Sussex
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Retail branch manager
We Buy Any Car
Eastbourne / Bexhill, East Sussex
2022.11 - Current
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Performed monthly and quarterly employee performance appraisals.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Built and nurtured customer relationships to retain business and loyalty.
- Worked with director to set performance standards.
- Maintained detailed records of branch office activities.
Hand Car Wash Manager / Smart Repair Manager
Auto Korrect
Eastbourne, East Sussex
2021.07 - 2022.11
- Performed risk assessments and security checks to comply with health and safety legislation.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Resolved complaints to achieve full customer satisfaction.
- Managed stock levels to maximise sales opportunities.
- Handled escalated customer concerns to build retention.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Led by example in delivering exceptional service, increasing repeat custom.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Cashed up tills and counted takings to balance books at business close.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
- Updated pricing and promotions to fulfil store goals.
Taxi driver
Call-A-Cab 746-746
Eastbourne, East Sussex
2015.06 - 2021.03
- Offered flexible schedule to meet company and customer needs.
- Utilised GPS navigation systems to optimise route planning.
- Checked oil and tyre pressure to support reliable vehicle function.
- Delivered outstanding customer experiences with friendly and professional approach.
- Booked rides using mobile service applications.
- Upheld high service standards to build customer loyalty.
- Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
- Calculated ride costs accurately, receiving cash payments and returning correct change.
- Cared for customer safety by dropping off at secure locations.
- Arrived on time to customer appointments, maximising service efficiency.
- Determined and collected fares according to meters.
- Answered, scheduled and responded to reservation calls promptly and professionally.
Customer service executive / Sells person
Gardners
Eastbourne, East Sussex
2006.10 - 2015.05
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Updated account information after customer calls for well-maintained data accuracy.
- Responded to customer queries and provided excellent customer service.
- Audited calls and service levels to maintain high standards.
- Offered detailed product and service advice based on customer needs.
- Provided professional and helpful support to new and existing clients.
- Improved company processes by analysing customer feedback and service trends.
Education
Certificate of Higher Education - Mathematics, Biology, Science
10 Liceum Ogolnoksztalconce
Gdańsk 1994.09 - 1997.04
Skills
- Complex problem solving
- Flexible
- Employee management
- Sales expertise
- Goal-orientated
- Reporting and documentation
- Customer service awareness
- Cheerful demeanour
- People-oriented
- Team player
- Verbal/written communication
- Friendly and polite
- Driven to gain new skills
- Energetic
- Approachable
Timeline
Retail branch manager
We Buy Any Car
2022.11 - Current
Hand Car Wash Manager / Smart Repair Manager
Auto Korrect
2021.07 - 2022.11
Taxi driver
Call-A-Cab 746-746
2015.06 - 2021.03
Customer service executive / Sells person
Gardners
2006.10 - 2015.05
Certificate of Higher Education - Mathematics, Biology, Science
10 Liceum Ogolnoksztalconce
1994.09 - 1997.04