Bruce Mcfadyen
Haywards Heath,West Sussex
Summary
Committed manager with exceptional leadership, organisational skills and communication ability. Has led high-performing cross-functional teams, company operations and business growth. Dedicated and hardworking with internal drive to deliver excellence.
Overview
36
36
years of professional experience
28
28
years of post-secondary education
Work History
Retail branch manager
Magnet Kitchens Ltd
Uckfield, East Sussex
12.2019 - Current
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Maintained organisational compliance with applicable legislation and regulations.
- Partnered with management team to optimise operations and reduce costs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Kitchen Designer and sales
Magnet Kitchens Ltd
Fulham, London
07.2008 - 11.2018
- Helped clients to envision optimised kitchen space and functionality to promote innovative design ideas.
- Produced and communicated detailed design plans using CAD software.
- Coordinated client consultations to discuss design ideas and functional requirements.
- Managed overall project scope and adapted to accommodate unforeseen delays and material shortages.
Assistant sales manager
MFI
New Malden, Surrey
02.2005 - 06.2008
- Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
- Spearheaded sales training sessions, cultivating high-performance team and enhancing selling skills.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed sales incentive programs, boosting team motivation and productivity.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Kitchen, Bedroom and Bathroom designer
MFI
Wimbledon, Surrey
07.1988 - 01.2005
- Devised design solutions to meet client brief requests.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
GCSEs - Art
Southfields College
London 09.1981 - 05.1987
GCSEs - English
Southfields
London 09.1981 - 05.1987
GCSEs - English Literature
Southfields College
London 09.1981 - 05.1987
GCSEs - Maths
Southfields College
London 09.1981 - 05.1987
GCSEs - Geography
Southfields College
London 09.1981 - 05.1987
Skills
- Communication skills
- Problem-solving
- Team building
- Leadership
Affiliations
- Cycling, sports and travel
Personal
I am a hard working, diligent, honest and loyal employee. I have worked in the retail industry for all of my working life and enjoy working as part of a team, where I have improved my interpersonal skills
References
References available upon request.
Timeline
Retail branch manager
Magnet Kitchens Ltd
12.2019 - Current
Kitchen Designer and sales
Magnet Kitchens Ltd
07.2008 - 11.2018
Assistant sales manager
MFI
02.2005 - 06.2008
Kitchen, Bedroom and Bathroom designer
MFI
07.1988 - 01.2005
GCSEs - Art
Southfields College
09.1981 - 05.1987
GCSEs - English
Southfields
09.1981 - 05.1987
GCSEs - English Literature
Southfields College
09.1981 - 05.1987
GCSEs - Maths
Southfields College
09.1981 - 05.1987
GCSEs - Geography
Southfields College
09.1981 - 05.1987
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