Summary
Overview
Work history
Education
Skills
Certification
Personal Details
Timeline
Generic

Sebastian Miara

Middlesex

Summary

IT support professional with a completed Certificate of Higher Education in Digital Technologies and combined experience in IT, logistics management, and customer-focused roles. Skilled in computer repair, troubleshooting, and IT support, with a strong foundation in digital technologies. Recognized for problem-solving, adaptability, and delivering reliable solutions. Now seeking to grow within IT operations or helpdesk environments to further develop technical expertise.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Private Hire Driver

Uber
London, Greater London
05.2023 - 03.2025
  • Provided professional, customer-focused transport services across London.
  • Built strong problem-solving and communication skills in high-pressure situations.
  • Maintained consistent high ratings through reliability and client satisfaction.

Operations manager

KMIL
Reading
09.2023 - 03.2024
  • Managed daily operations ensuring efficient workflow and adherence to company policies.
  • Implemented process improvements to enhance operational efficiency and reduce waste.
  • Trained and supervised team members, fostering a collaborative and productive work environment.
  • Coordinated scheduling and logistics to optimise resource allocation and meet production targets.
  • Analyzed operational performance data to identify trends and recommend strategic adjustments.
  • Developed and maintained standard operating procedures to ensure consistency and quality.
  • Led teams to achieve business objectives on time and within budget constraints.

Onsite Manager

Bryanston Logistics
London, Greater London
09.2022 - 09.2023
  • Managed daily logistics operations, ensuring efficient service delivery.
  • Trained and supervised staff, monitoring performance and resolving technical/operational issues.
  • Gained hands-on IT exposure with route planning software and operational systems.
  • Coordinated team schedules and assignments to optimise resource utilisation and productivity.
  • Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
  • Implemented process improvements to enhance operational efficiency and reduce delays.
  • Trained new team members on company policies, safety procedures, and job-specific tasks.
  • Monitored inventory levels and collaborated with suppliers to maintain stock availability.
  • Conducted regular inspections to ensure compliance with health and safety regulations.
  • Resolved operational issues promptly to minimise disruption and maintain service quality.

Onsite Manager

Fast Despatch Logistics
London, Greater London
09.2021 - 09.2022
  • Managed daily operations to ensure efficient workflow across all departments.Oversaw logistics site operations with responsibility for staff performance.
  • Supported team members with IT systems used for order tracking and reporting.
  • Improved operational efficiency by identifying and solving system-related issues.
  • Coordinated logistics activities to optimise supply chain performance and delivery schedules.
  • Supervised onsite staff to maintain high standards of service and compliance with safety protocols.
  • Managed daily operations to ensure efficient workflow across all departments.
  • Conducted regular inspections to ensure adherence to quality standards and identify areas for improvement.
  • Developed training programmes for new employees to facilitate effective onboarding and skill development.

Education

Certificate of higher education - Digital Technologies

GBS
06.2021 - 04.2024

Bachelor's degree - Tourism

Mihai Viteazu
Oradea, Bihor
01.2009 - 09.2013

Skills

  • IT Support & Troubleshooting (hardware/software)
  • Computer Repair & Maintenance
  • Network & Systems Fundamentals
  • Ticketing & Helpdesk Support
  • Customer Service & Communication
  • Team Leadership & Staff Management
  • Problem-Solving & Time Management

Certification

  • Digital Technologies
  • June 2023 to Present
  • Digital Technologies LVL5

Personal Details

  • Driver's License: None
  • Eligible to work in the UK: Yes
  • Highest Level of Education: Diploma of Higher Education
  • Industry: IT Operations & Helpdesk, Technology
  • Total years of experience: 2

Timeline

Operations manager

KMIL
09.2023 - 03.2024

Private Hire Driver

Uber
05.2023 - 03.2025

Onsite Manager

Bryanston Logistics
09.2022 - 09.2023

Onsite Manager

Fast Despatch Logistics
09.2021 - 09.2022

Certificate of higher education - Digital Technologies

GBS
06.2021 - 04.2024

Bachelor's degree - Tourism

Mihai Viteazu
01.2009 - 09.2013

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