Sebastian Jarmula

Manage the day-to-day operations of Queensland Terrace, a flagship mixed-use development comprising 376 units (375 residential apartments and one commercial occupier – Arsenal FC), with an annual operational budget of approximately £1.5 million.

Key Responsibilities
- Lead the operational management of the estate, ensuring high standards of service, resident satisfaction and regulatory compliance.
- Manage an annual service charge budget of approximately £1.5 million, including budgeting, forecasting, expenditure control and financial reporting.
- Direct and support a team of 8 on-site staff, including concierge and maintenance personnel, overseeing recruitment, performance, training and day-to-day operations.
- Ensure compliance with the Building Safety Act, Fire Safety Regulations, Health & Safety legislation and lease obligations.
- Manage all planned preventative maintenance (PPM) and reactive maintenance across the development.
- Oversee contracts and performance of specialist contractors for lifts, fire safety systems, M&E services, water hygiene, CCTV, access control, cleaning, landscaping, waste management and other estate services.
- Coordinate major repairs, insurance claims, defect investigations and capital improvement projects.
- Prepare and manage service charge budgets, approve expenditure, raise purchase orders and ensure value for money across all contracts.
- Produce reports for clients, senior management, resident meetings and Directors.
- Build strong relationships with leaseholders, the Residents' Association, Arsenal FC, contractors, consultants and local authorities.
- Lead emergency response to incidents including fire alarms, floods, lift failures, power outages and other critical situations.
- Coordinate estate operations during Arsenal FC matchdays and major events, ensuring security, access management and minimal disruption to residents.
- Monitor contractor performance through regular audits, KPIs and site inspections to ensure service excellence.
Key Achievements
- Successfully managed the daily operation of a complex, high-profile London development with 376 units, an annual £1.5 million budget, and an on-site team of 8 staff.
- Delivered high standards of operational performance across compliance, maintenance, resident services and financial management.
- Led Building Safety compliance initiatives and coordinated works with developers, consultants, insurers and regulatory authorities.
- Improved contractor performance through proactive contract management and quality assurance.
- Maintained excellent working relationships with residents, stakeholders and commercial occupiers while delivering efficient estate management.

• daily, documented internal and external inspections of the common parts of the development,
• managing and supervising the onsite staff,
• monitoring existing estate service contracts for value and quality,
• dealing with all correspondence from residents, building and maintaining working relationships with the Residents Association and attending their meetings as appropriate,
• monitoring, reviewing and managing service charge expenditure,
• ensuring all Health & Safety obligations and Duty of Care are met effectively,
• logging and processing residents claims and insurance claims,
• planning major works ensuring compliance with Section 20 requirements.

• getting familiar with Queensland Terrace in and out with all the aspects of management of this site and trying to gather as much information as only the concierge can