A dedicated, enthusiastic and highly organised Compliance and Administrative professional who has with extensive experience in busy office, reception environments and customer focused roles who always works efficiently to a high standard. Able to use own initiative and work as part of a team and individually under pressure to achieve challenging targets. Excellent communication and organisation skills with the determination to work hard and succeed.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Compliance, timetable and Exam assistant Officer
Ashbourne Independent Sixth Form College
07.2022 - 05.2025
Registering and de-registering students and staff
Managing student and staff databases
Ensuring compliance with Ofsted legal requirements for students and staff
Managing the SCR (Single Central Records) database
Exceeded retention target for individual tuition in the academic year 2020/21 and generating income of £300k whilst in the pandemic
Generated the highest record income for individual tuition in the academic year 2019/2020: £450k.
Co-leading and organising the annual Easter revision programme generating an income of £72,000 (2020/21) and £106,000 (2019/20)
Registered the record number of external students for Ashbourne's Easter revision programme
Successfully moving 350+ students to online distance learning during the pandemic
Front of House College Administrator
Ashbourne Independent Sixth Form College
07.2017 - 07.2019
Responsible for the Director of Studies' calendar which includes booking appointments
Overseeing day-to-day operations of the reception, including ensuring reception is covered during working hours and that all visitors are signed in and out.
Organising staff rotas to ensure adequate cover for each building
Arranging and sending out daily lunch covers for the administration team
Liaising with the admissions department about prospective student interviews
Ensuring that all study materials are sufficiently stock and available
Manage busy schedules whilst performing general administrative duties
Handled 50+ phone calls daily with no complaints during the last 2 years.
Produce and create stock check system
Manage the cover rota for the reception staff
Barista
Whitbread Costa Coffee
02.2016 - 01.2017
Barista of the month of for November for coffee sales
Preparing and serving beverages
Cleaning service and seating area
Order, receive, or stock supplies or retail products
Provide customers with product details
Receive and process customer payments
Intern
Fitness First
06.2012 - 08.2012
Shadowed personal trainers during their time with clients and developed session plans
Responsible for maintenance of gym and equipment
Dealt with client enquiries at reception
Intern
Banana Connection
06.2009 - 08.2009
Provided excellent customer service and performed well under pressure
Took on responsibility of stock check
Developed commercial awareness and understanding of bestselling products
Enjoyed working in a team environment
Reliable and effective when operating tills
Education
BSc - Exercise and Sport Science
University of Exeter
01.2013 - 01.2017
BTEC Level 3 extended diploma - Sports and Exercise Science
Uxbridge College
01.2011 - 01.2013
GCSE - undefined
Christ College Finchley
01.2005 - 01.2011
Skills
Violin Grade 3 and Grade 3 Theory
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Custom Section
Word
Excel
PowerPoint
Database management
FileMaker
Timeline
Compliance, timetable and Exam assistant Officer
Ashbourne Independent Sixth Form College
07.2022 - 05.2025
College Administrator (Timetable and individual tuition Officer)
Ashbourne Independent Sixth Form College
07.2019 - 07.2022
Front of House College Administrator
Ashbourne Independent Sixth Form College
07.2017 - 07.2019
Barista
Whitbread Costa Coffee
02.2016 - 01.2017
BSc - Exercise and Sport Science
University of Exeter
01.2013 - 01.2017
Intern
Fitness First
06.2012 - 08.2012
BTEC Level 3 extended diploma - Sports and Exercise Science
Exam Invigilator and Assisting Presiding Officer at St Mary's Cathedral CollegeExam Invigilator and Assisting Presiding Officer at St Mary's Cathedral College