Sean Reynolds

• Oversee daily operations of the Food & Beverage department, including Breakfast and Dinner service in the Flemings Restaurant and Lunch service in the Grill Restaurant.

• Ensure restaurant and lounge areas consistently maintain high presentation standards, encouraging a guest-first perspective within the team.

• Lead and manage a large F&B team of 60+ staff, alongside the Conference & Banqueting Manager, focusing on staff retention, training, and internal progression.

• Lead service in a high-volume restaurant, managing up to 200 covers on peak weekends.

• Responsible for Health & Safety compliance, including risk assessments, fire training, and adherence to COSHH regulations.

• Participate in weekly operations meetings, oversee scheduling and rotas, conduct stock takes, and monitor guest reviews to enhance the hotel's reputation.

• Led the Meetings & Events department, ensuring the seamless execution of weddings, tribute nights, private dinners, and conferences for up to 300 delegates.

• Worked closely with the F&B Manager to maintain high standards and achieve sales targets.

• Managed staffing, scheduling, and forecasting while maintaining Hilton brand standards and SOPs.

• Conducted Duty Manager shifts, overseeing hotel operations, Health & Safety compliance, and guest satisfaction.

• Achieved the highest customer satisfaction scores for Meetings & Events in the Hilton franchise in EMEA (September 2023), alongside Hilton Bursa & Hilton Budapest.

• Ensured high service standards in the bar, restaurant, and lounge, maintaining a strong floor presence.

• Led recruitment, onboarding, and training programs in line with Klarent Hospitality standards.

• Managed weekly rotas, staff development, and stock control while supporting overall department efficiency.

• Regularly performed Duty Manager shifts, handling guest relations and operational challenges.

• Led restaurant and bar shifts, ensuring seamless service and guest satisfaction.

• Developed a strong attention to detail in high-capacity service environments, managing operations efficiently during peak periods.

• Frequently covered Duty Manager shifts, handling guest complaints, maintenance issues, and emergency scenarios such as fire evacuations.

• Led restaurant shifts, coaching and motivating team members to achieve sales and service targets.

• Set and communicated daily performance goals, including ticket averages and order upgrades, to drive sales and efficiency.

• Ensured strict adherence to health and safety regulations in preparation for EHO inspections and internal audits.

• Managed stock ordering, recruitment, and accurate forecasting to optimise operations.

• Achieved a record sales day of £9K in August 2021.