
Commercially driven Strategic Partnerships and Business Development Manager with experience developing and scaling high-value partnerships across technology, fintech, marketing, and enterprise sectors. Proven track record of managing the end-to-end partnership lifecycle, including partner sourcing, opportunity development, deal negotiation, and long-term relationship management. Skilled at engaging senior stakeholders, navigating complex commercial discussions, and aligning partner objectives with strategic business outcomes. Experienced in managing multiple high-priority opportunities simultaneously while maintaining structured pipeline forecasting and cross-functional collaboration. Recognised for a relationship-led approach, strong communication skills, and consistently delivering measurable revenue and partnership growth in fast-paced environments
•Led business development and partnership growth for a children’s wellbeing and coaching organisation delivering programmes and workshops to schools and families.
•Built strategic relationships with schools, education providers, and community organisations to expand programme adoption.
•Identified and secured new partnerships with schools, local authorities, and family support networks to drive participation.
•Managed the full partnership lifecycle including outreach, pitching, onboarding, and ongoing relationship management.
•Delivered presentations to school leaders, parents, and community stakeholders to promote programmes supporting children’s confidence, wellbeing, and academic development.
•Worked closely with practitioners and programme teams to coordinate workshop delivery and maintain strong partner satisfaction and retention.
• Delivered customer support across multiple channels including phone, email, and live chat for a global e-commerce customer base.
• Resolved customer enquiries related to orders, returns, payments, and delivery issues while maintaining high service standards.
• Demonstrated strong communication and problem-solving skills when managing customer concerns and complaints.
• Maintained accurate records of interactions within internal systems to ensure efficient case resolution.
• Contributed to positive customer experience by providing clear guidance and timely support within a fast-paced service environment.