Scott Lightowler
Summary
I started at Toll Global Forwarding on a temporary basis in 2007.
I was given a permanent position after three months as a warehouse operative.
after a few years i was promoted to warehouse supervisor.
I exceed in this role and was promoted to warehouse duty manager, i stayed with Toll for 18 years until they made the decision to make the warehouse team redundant due to company restructuring.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Warehouse Duty Manager
Toll Global Forwarding Limited
Feltham, Hounslow
2007.09 - 2025.10
- Conducted training sessions for new employees, enhancing team competence.
- Handled complaints professionally, leading to improved customer retention rates.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Identified areas of improvement through regular performance assessments of staff members.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Sustained operational excellence with adherence to company policies and procedures.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Wrote end of shift reports to facilitate service continuity.
- Monitored and enforced compliance with company policies and procedures.
- Executed emergency response protocols for safe, secure and compliant environment.
- Met health and safety guidelines to maintain compliant working environments.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Ensured safe operation of warehouse forklift by following established safety guidelines.
- Demonstrated quick problem-solving skills when faced with mechanical issues regarding the forklift.
- Enhanced productivity by assisting other team members during peak hours.
- Promoted safety environment with regular inspection of warehouse equipment.
- Demonstrated expertise in operating various types of forklifts to meet warehouse needs.
- Contributed to efficient workflow by loading and unloading goods using a forklift.
- Transferred heavy loads across different locations within the warehouse without any damage or accidents.
- Aided in loss prevention efforts through careful handling of products during transportation within the warehouse.
- Organised pallets in the warehouse, enhancing space utilisation.
- Loaded and unloaded lorries, ensuring timely deliveries for customer satisfaction.
- Effectively stacked goods at appropriate places under given instructions, maintaining orderliness in the warehouse.
- Conducted daily maintenance checks for optimal performance of forklift.
- Followed standard operating procedures whilst handling hazardous materials with a forklift.
- Maintained cleanliness in the work area, promoting a healthy work environment.
- Loaded and unloaded lorries with palletised goods to support trans-shipment operations.
- Stacked and palletised products following set instructions.
- Transported pallets of goods to designated areas, continuously meeting productivity targets.
- Labelled items clearly and accurately to limit storage and dispatch issues.
- Kept surrounding areas clean and free from obstructions and spills to minimise accidents.
- Stored received goods in logical and organised manner.
- Packed and wrapped orders.
- Moved stock at scheduled times to facilitate organised shipments.
- Checked stock and delivery statuses to plan warehouse operations accordingly.
- Organised pallets to make locating and dispatching deliveries quicker and easier.
- Performed detailed preoperative forklift inspections to guarantee safe working order.
- Maintained clear and hazard-free work sites.
- Recorded goods in and out to maintain accurate, up-to-date stock levels.
Painter and decorator
Self Employed
Hillingdon
2006.04 - 2007.08
- Prepped surfaces for painting to ensure smooth application and lasting results.
- Maintained clean workspace to ensure safety and efficiency in task completion.
- Operated power tools efficiently, enabling precise cuts and alignments.
- Prepared cost estimates for clients based on material needs and labour hours.
- Improved property aesthetics through careful selection of colours and designs.
- Selected appropriate materials for each job, maximising quality of finished work.
- Executed wall papering jobs neatly for polished final appearance.
- Applied primer coats effectively to ensure vibrant final colour pay-off.
- Repaired walls before painting, resulting in a flawless finish.
- Completed exterior paintwork tasks with attention to detail for long-lasting results.
- Adhered strictly to health and safety regulations throughout all tasks undertaken.
- Upheld high standards of customer service whilst fulfilling project requirements.
- Levelled surfaces by filling holes and cracks.
- Refreshed walls, doors and trims with strict attention to detail.
- Applied varied types of paints, stain products and decorative finishes to all types of surfaces.
- Primed surfaces, laid down dust sheets and prepared materials.
- Stripped old wallpaper and old paint.
- Completed thorough snagging and finishing.
Warehouse Operative
BHL
Leeds
2003.03 - 2005.10
- Filed records to maintain accurate stock documentation.
- Sorted materials into appropriate areas for easy access and organisation.
- Assisted team members in loading large items safely onto delivery trucks.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Managed disposal of waste materials, maintained clean working environment.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Reduced damages with careful handling and storage of fragile items.
- Maintained clean, safe and orderly warehouse space.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Prepared items for timely dispatch and safe transportation.
- Sorted materials on warehouse racks and shelves.
- Cleaned and tidied work areas to meet inspection requirements.
- Moved stock around by hand, using forklift truck or lifting gear.
- Maintained and cleaned warehouse equipment following set procedures.
Education
GCSEs -
Queens School
Watford, Hertfordshire 1986.09 - 1991.07
Skills
- Warehouse management system expertise
- Transportation and distribution knowledge
- Organisational aptitude
- Logistics understanding
- Safety protocol adherence
- Supply chain understanding
- Forklift operation
- Health and Safety Enforcement
- Eye for accuracy
- Stock counting and management
- Manual handling training
- First aid training
- Stock replenishment
- Warehouse operations coordination
- Strategic leadership
- Loading and unloading expertise
- Staff supervision
- Warehousing process knowledge
- Warehouse processes
- Warehouse maintenance
- Pallet jack operation
- Initiative taking
- Time efficiency
- Communication proficiency
- Health and Safety Compliance
- Team Leadership
Affiliations
- I am an avid football fan, I also enjoy boxing and many other sports. I also enjoy going to the gym, socialising, playing pool and spending time walking my dog.
Certification
Hold a forklift license
A clean Driving license
First Aider
Fire Marshall
References
References available upon request.
Timeline
Warehouse Duty Manager
Toll Global Forwarding Limited
2007.09 - 2025.10
Painter and decorator
Self Employed
2006.04 - 2007.08
Warehouse Operative
BHL
2003.03 - 2005.10
GCSEs -
Queens School
1986.09 - 1991.07