- Spending Time with Family
- Sports
- Holidays
Matthew Astles
Preston,Lancashire
Summary
Experienced professional demonstrating strengths in team collaboration and conflict resolution. Adapts to changing demands through data analysis and strategic planning. Committed to driving customer satisfaction and operational success through effective communication and relationship-building.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Warehouse Operations Manager
Aldi
Bolton, Greater Manchester
09.2018 - Current
- Managed regional and national inventory levels to ensure product availability and prevent stock shortages.
- Set cost leadership priorities and tracked spending to optimise budget management.
- Analyze data to control costs strategically across the network.
- Apply lean methods daily to improve operational results.
- Drive health and safety culture using practical coaching and checks.
- Set targets and deliver KPIs through daily follow-up actions.
- Run performance management check-ins to maintain clear standards.
- Deliver coaching sessions to improve individual capability and habits.
- Manage recruitment from sourcing through onboarding.
- Facilitated personnel discussions to address employee concerns and enhance team dynamics through formal hearings.
- Act as liaison between store operations, warehouse operations, and SCM.
- Plan key events and coordinate day-to-day schedules across teams.
Store Manager
Aldi
Bolton, Greater Manchester
09.2015 - 08.2018
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
Assistant Store Manager
Aldi
Bolton, Greater Manchester
09.2014 - 08.2015
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
Customer Service Manager
Asda
Liverpool, Merseyside
11.2005 - 08.2014
- Handled customer complaints and feedback professionally across all service channels, enhancing customer satisfaction.
- Set clear targets and managed performance against agreed measures to drive team accountability.
- Conducted staff development conversations to drive continuous team improvement.
- Set high standards through effective supervision and daily checks.
- Scheduled rotas aligned with daily customer demand and staffing availability to ensure optimal service levels.
- Managed compliance requirements through consistent monitoring and documentation.
Education
A-Levels - Business Studies, English Language and Psychology
Frodsham High School
Frodsham01-2005
GCSEs - All GCSE's
Frodsham High School
Frodsham01-2003
Skills
- Warehouse management system expertise
- Inventory control
- Cost management
- Data analysis
- Lean methodologies
- Health and safety
- Performance management
- Performance monitoring
- Strategic planning
- Employee training
- Coaching and development
- Team building
- Customer service management
- Customer engagement
- Conflict resolution
- Critical decision making
- Relationship-building
- Target-driven
Certification
- Full UK Driving License
- First Aid
- Fire Marshall
Interests
Timeline
Warehouse Operations Manager
Aldi
09.2018 - Current
Store Manager
Aldi
09.2015 - 08.2018
Assistant Store Manager
Aldi
09.2014 - 08.2015
Customer Service Manager
Asda
11.2005 - 08.2014
A-Levels - Business Studies, English Language and Psychology
Frodsham High School
GCSEs - All GCSE's
Frodsham High School