Scott Berry
Summary
I am a highly motivated and hardworking individual with diverse experience across Insurance, customer service, sales, catering, and multi-activity instruction. Currently employed at Price Forbes/Ardonagh Specialty, I bring strong interpersonal skills and a solid work ethic to every role. I hold a BTEC qualification in Business Studies, providing a foundational understanding of business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Claims Advocate/Associate
Ardonagh Specialty
London
2024.11 - Current
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Used company systems such as Global GXB and Open Twins to manage end to end insurance caims from first notification of loss all the way through to settlement.
- Constantly clearing down ledger items, issuing payments such as cash calls, bordereaux payments, or just standard invoices.
- Attending meetings to help understand and assist our clients, whilst also being available to provide information regarding insurance that the clients may not understand.
- Review policy wordings, endorsements, and exclusions to confirm coverage applicability.
- Monitor claim progress and proactively follow up to reduce delays.
Trainee Estimator & Quotes Administrator
Elite Tiling Ltd
Chelmsford, Essex
2024.01 - 2024.11
- I have many responsibilities such as.
- Analysing project information which involves gathering all the information from, Drawings, Quotations, Specifications and Finishes Schedules.
- Preparing Bid Documents, ensuring all information we have is up to date and nothing is missing, whilst also ensuring we have the correct addresses to send samples to.
- Maintaining Documentation, keeping all documents up to date including addendums and any extras.
- Supporting Budget Management, providing alternative materials to save costs and give us a better chance of winning the project.
- Liaising with Suppliers to acquire costs of all materials and keeping them updated on the project timings.
- Reviewed tender documents, identifying key risks such as running credit checks on contractors we’re not familiar with.
- Contacting Contractors to get updates on quotes we have provided and find out any information I can regarding the project timing.
- Utilising advanced software tools for precise estimation, improving accuracy and efficiency.
Checkout Assistant
Sainsbury’s
Thundersley, Essex
2023.08 - 2024.01
- At Sainsbury’s, my role is dealing with customers at Tills, Self-Checkouts, Smart-Shop and Customer Services. My duties ranged from dealing with a customer who need refunds, or a customer who just wants their shopping.
- Sainsbury’s helped me further develop my communication skills and problem-solving skills as I am tasked with constantly trying to find a solution for the customer in the quickest way I can as the next customer will already be waiting.
- I’ve also been given the responsibility of training a few new colleagues as they join us for the Christmas period, I must make sure they know what they’re doing in Smart Scan, Self-Scan and on Tills whilst still completing my own work.
Multi Activity Instructor
Adventure Bude
Bude, Cornwall
2023.03 - 2023.07
- I successfully completed an intensive six-week training program which included qualifications in Paddle Sport Instruction and Lifeguarding. This prepared me to take on the role of Multi Activity Instructor.
- Each week I was in charge of around 12 kids in one of the age groups 8-14, depending on which school years were in attendance, I instructed two activities a day plus a morning run for the whole week with my group.
- Activities included Surfing, Mountain Boarding, Kayaking, Body Boarding, Canoeing, Climbing, Caving, Morning Runs & Swims
- I managed children with varying levels of maturity, abilities, and challenges along with the teachers.
- I left Adventure Bude because the season had come to an end, there is no work until next March, and I want a job with a regular monthly income.
Sales Account Manager
CCS Media
Romford
2022.11 - 2023.03
- My responsibility was to sell IT to existing client base and new companies. The IT products we were selling ranged from Software to Hardware, including cyber security.
- At the start I was given 100 companies to look after and try to establish a base and build rapport with the companies. Out of these 100 companies only maybe 5% of them would ever take my call, this required me to be very resilient, determined, and persistent with these companies.
- I had a target to hit each month which was to increase my gross profit by £100. While this was particularly challenging, I rose to the task and always hit my target.
- I left CCS Media to become a Multi Activity Instructor at Adventure Bude which is something I had wanted to do for a long time.
Chef
Barrington Grill
Rayleigh
2020.11 - 2023.03
- I started at Barrington Grill part-time while in college, beginning as a Kitchen Porter responsible for dishwashing and dessert preparation.
- Within a year, progressed to the position of chef, gaining expertise in all aspects of food prepping and cooking.
- I also managed inventory in the kitchen, and it was my responsibility to ensure we always had enough stock, which meant placing orders for supplies whilst following the budget.
- Customer service was a big part as at times I had to pick up the phone and take orders. I was doing this job on the weekend whilst working at CCS Media so when I left CCS Media for Adventure Bude I also left Barrington Grill.
Education
A-Levels - Business Studies
USP College
GCSEs - undefined
Greensward Academy
Hockley, EssexSkills
- Good Workload Management
- Client relationships maintenance
- Effective negotiation
- Deadline management
- Analytical thinking
- Numerical accuracy
- Knowledge of procurement processes
- Communication Skills
- Excel Efficient
- Billing and invoicing
- Claims resolution
- Time management aptitude
- Data entry and processing
Certification
- Beach Lifeguard Instructor (SLSGB)
- Health & Safety Certification
- Kayak Instructor
- Kayak Rescuer
- Mountain Board Instructor
- Caving Instructor
- Climbing Instructor
Timeline
Claims Advocate/Associate
Ardonagh Specialty
2024.11 - Current
Trainee Estimator & Quotes Administrator
Elite Tiling Ltd
2024.01 - 2024.11
Checkout Assistant
Sainsbury’s
2023.08 - 2024.01
Multi Activity Instructor
Adventure Bude
2023.03 - 2023.07
Sales Account Manager
CCS Media
2022.11 - 2023.03
Chef
Barrington Grill
2020.11 - 2023.03
GCSEs - undefined
Greensward Academy
A-Levels - Business Studies
USP College