Scott Appleyard
Hartlepool,Durham
Summary
A highly adaptable professional with a strong foundation of computer knowledge. Demonstrates exceptional verbal communication skills and remains calm under pressure, ensuring effective problem-solving in challenging situations.
Possesses a basic understanding of programming languages such as C#, C++, HTML, and CSS, complemented by knowledge of AI tools. Eager to leverage fast learning abilities to contribute to innovative projects and advance career goals within the technology sector.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Prison Officer
HMPPS
Durham, Durham
2023.01 - Current
- Responded effectively to emergencies by utilising established protocols.
- Maintained order within prison environment by enforcing rules and regulations.
- Conducted security checks, enhancing overall prison security.
- Cooperated with multi-disciplinary team members, contributing to effective management strategies.
- Improved prisoner attitudes through daily interactions and genuine interest, resulting in a safer atmosphere on the residential wings
- Provided first aid treatment when required, ensuring inmate health and wellness.
Benefits Advisor
Age UK Gateshead
Gateshead, Tyne and Wear
2022.07 - 2022.12
- Maintained up-to-date knowledge of legislation changes, ensuring accurate advice given.
- Supported claimants through application process, improving success rates.
- Managed multiple cases simultaneously whilst maintaining excellent attention to detail.
- Built strong relationships with clients by providing empathetic and non-judgmental support.
- Helped clients dispute unfair decisions leading towards beneficial resolutions.
- Maintained client records with strict attention to data security protocols.
Catering Assistant
A Love Supreme (Roker end Cafe)
Sunderland, Tyne and Wear
2021.07 - 2022.01
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Assisted in training new staff members, fostering a supportive work environment.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Collaborated with other team members for smooth catering operations during events.
- Prepared high-quality meals for customer satisfaction.
Volunteer
Shelter
Sunderland, Tyne and Wear
2019.08 - 2022.07
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Checked orders before dispatch, ensuring accuracy.
- Assisted in loading and unloading of heavy items.
- Resolved customer complaints efficiently, enhancing brand reputation.
- Completed necessary paperwork related to the job, demonstrating attention to detail.
Education
Foundation Degree in Science - Software Development
University of Sunderland
Sunderland 2016.09 - 2019.07
Diploma of Higher Education - Music Technology
Hartlepool 6th Form College
Hartlepool 2014.09 - 2016.08
Diploma of Higher Education - Music Performance
Hartlepool 6th Form College
Hartlepool 2014.09 - 2016.08
Skills
- Calm under pressure
- Verbal communication
- Basic understanding of C#, C, HTML and CSS
- Computer hardware repairs
- Fast learner
- Knowledge of AI tools
- Practical understanding of AI
Affiliations
- 3D modelling for both Art and 3D Printing.
- Software Development.
- Learning Unreal Engine to create games.
Timeline
Prison Officer
HMPPS
2023.01 - Current
Benefits Advisor
Age UK Gateshead
2022.07 - 2022.12
Catering Assistant
A Love Supreme (Roker end Cafe)
2021.07 - 2022.01
Volunteer
Shelter
2019.08 - 2022.07
Foundation Degree in Science - Software Development
University of Sunderland
2016.09 - 2019.07
Diploma of Higher Education - Music Technology
Hartlepool 6th Form College
2014.09 - 2016.08
Diploma of Higher Education - Music Performance
Hartlepool 6th Form College
2014.09 - 2016.08