Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Scarlett Wiley

Chelmsford,Essex

Summary

I am an energetic, enthusiastic and results driven individual. I seek the opportunity for a professional challenge where by my strong foundation in communication and problem solving skills can flourish. I am constantly looking to learn and reach higher levels of personal and professional achievement. Adept at conflict resolution and a team player. These skills amongst my confidence will enable me to thrive in a corporate workplace.

Overview

2
2
years of professional experience

Work history

Lounge Host

MAG
London Stansted Airport , Essex
04.2024 - Current
  • Managing guest check ins, including reservations, VIPs and waiting lists during busy airport hours.
  • Providing concierge style services, such as flight information and booking assistance.
  • Monitoring food stations and working closely with kitchen staff to maintain standards and provide a premium, luxury experience for guests.
  • I leave unsatisfied customers optimistic by embodying empathy and outstanding customer care when delivering bad news, such as waiting times for access.
  • Serving a wide range of alcoholic and non alcoholic beverages behind our complimentary bar whilst upselling bottles of champagne.
  • Navigating language barriers with international guests using body language and excellent communication skills
  • Creating rapport with frequent passengers.
  • Helping to train new starters using my knowledge of the business and its consumers.


Lifegaurd

1Life
Great Dunmow, Essex
10.2023 - 04.2024
  • Adapted and learnt new things quickly during my one-week course to gain my NPLQ (national pool lifeguard qualification).
  • Performed rescues in high-pressure situations whilst remaining calm.
  • Prepared detailed reports on incidents, aiding in future prevention measures.
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers health.
  • Provided first aid for minor injuries, ensuring quick recovery.
  • coordinated with other Lifeguards to minimise accidents and ensure swimmers safety.
  • Learnt important life saving and first aid skills that will remain with me.

Customer advisor

Boots UK
London Stansted Airport , Essex
05.2023 - 04.2024
  • Assisted customers in product selection, offering my personal recommendations, resulting in increased sales.
  • Multitasked working between tills, self service collecting and putting out stock and advising customers.
  • The fast paced lifestyle of the airport has taught me to remain calm and focused when under pressure
  • Provided outstanding customer service to a variety of individuals catering to their individual wants and needs.
  • Worked effectively as part of a close team to complete tasks swiftly.
  • handled customers complaints with a lateral mindset to ensure positive outcomes.
  • Maintained high-level product knowledge for accurate advice and recommendations.

Education

GCSEs -

Notley High School
Braintree, Essex
09/2017 - 06/2022

Level 3 BTEC Extended Diploma - Sport and exercise Science

Chelmsford College
Chelmsford
09/2022 - 05/2024

Skills

  • Communication skills
  • Problem-solving skills
  • teamwork
  • Conflict Resolution

Accomplishments

- National pool lifeguard qualification

- Automated External Defibrillator (AED)

Timeline

Lounge Host

MAG
04.2024 - Current

Lifegaurd

1Life
10.2023 - 04.2024

Customer advisor

Boots UK
05.2023 - 04.2024

GCSEs -

Notley High School
09/2017 - 06/2022

Level 3 BTEC Extended Diploma - Sport and exercise Science

Chelmsford College
09/2022 - 05/2024

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Scarlett Wiley