ROBIN DAVIS
Manchester
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lounge host
Escape lounge- MAG
Manchester
12.2023 - 12.2024
- Help to make each and every guests feel special
- Creating a hygienic and calm atmosphere
- Managing reservations, maintaining a reservation system, and ensuring smooth transitions between guests
- Addressing any guest concerns or complaints promptly and effectively to ensure a positive experience and retain customer satisfaction
- Focused on delivering exceptional and safe service
- Ensured compliance with aviation regulations and played a key role in emergency response
- Ability to communicate, coordinate and liaise effectively with staff crew
- Skills Learned: customer service, communication, time management, problem solving, teamwork and collaboration, attention to detail, adaptability
Customer Service agent
Verve
Manchester
04.2022 - 11.2023
- Excellent presentation and communication towards passengers and co workers in case of delays and disruptions
- Focussed on delivering exceptional and safe customer service
- Strong personal skills and can be an effective team player
- Committed to learning and personal growth
- Self-confident and can stay calm under pressure
- Excellent presentation and grooming
- Organised and can manage your time well
- Skills Learned: Customer Service, Communication, Multitasking, Problem Solving, Attention to Detail, Time Management
Site Engineer
Etera developers
Kerala
08.2020 - 02.2022
- Collaborating with architects and other engineers in initial phase of project to plan and design layout, considering factors such as land use, zoning regulations, environmental impact, and feasibility studies
- Conducting site visit to assess terrain, soil conditions, and existing infrastructure
- This includes evaluating site’s suitability for construction and identifying potential challenges or risk
- Creating technical drawings, specifications, and engineering reports essential for project documentation and compliance with regulatory standards
- Overseeing construction activities, coordinating with contractors and subcontractors and ensuring that project progresses to plans and specifications
- Implementing quality control measures to ensure that construction materials and methods comply with engineering standards and specifications
- Assisting in budget preparation and cost estimation for materials, labor, and equipment required for project
- Ensuring that construction activities adhere to safety regulations, building codes, and environmental standards
- This involves implementing safety protocols and mitigating any potential risks
- Communicating project progress, updates and any deviations from plan to clients, stakeholders, and project managers
- Conducting post construction evaluation to assess performance of structures, infrastructure and systems implemented during project
- Skills Learned: Technical Expertise, Project Management, Site supervision, Problem Solving, Communication, Attention to Detail, Critical Thinking, Quality Assurance, Budgeting and Cost Control, Health and Safety Compliance, Adaptability and Flexibility
- Resolved technical issues for seamless operations on construction site.
- Monitored supply chain management reducing delays in delivery of essential materials.
- Ensured site safety by implementing rigorous health and safety protocols.
Education
MSc Project Management. - Project Management
University OF Salford
Manchester 01.2022 - 01.2023
Bachelor’s - Civil Engineering
FISAT Engineering College Under Kerala Technological University
Ernakulam 01.2016 - 01.2020
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
Accomplishments
- Able to achieve recognition and appreciation from customers and managers for excellent customer service with Manchester airport.
- Certified user of AutoCAD and 3DsMax.
- Secured first prize in national technical fest STRUCTIQUE.
- Volunteer at various college events.
Personal Information
Willing To Relocate: True
Custom
- Creativity
- Attention to detail
- Patience
- Adaptability
- Passion
- Flexibility
- Technical and communicational skills
- Playing Football
- Writing
- Reading
Affiliations
- Travelling
- Reading
- Foot ball
Certification
Certified user of AutoCAD and 3DsMax.
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Native
Timeline
Lounge host
Escape lounge- MAG
12.2023 - 12.2024
Customer Service agent
Verve
04.2022 - 11.2023
MSc Project Management. - Project Management
University OF Salford
01.2022 - 01.2023
Site Engineer
Etera developers
08.2020 - 02.2022
Bachelor’s - Civil Engineering
FISAT Engineering College Under Kerala Technological University
01.2016 - 01.2020
Certified user of AutoCAD and 3DsMax.
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